About Us: Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.

Position Overview: We are seeking a motivated and tech-savvy IT Intern to join our dynamic Managed Service Provider (MSP) team. This internship offers hands-on experience in IT support, networking, and systems management in a fast-paced, client-focused environment. You will work alongside experienced technicians and engineers, gaining exposure to a wide range of technologies and client environments.

Key Responsibilities:

• Assist in troubleshooting hardware, software, and network issues for clients under supervision.


• Provide first-level support by resolving basic technical problems and escalating complex issues to senior staff.


• Perform routine maintenance tasks, including software updates, backups, and system monitoring.


• Assist with onboarding and configuring new devices such as desktops, laptops, and mobile devices.


• Learn and use ticketing systems to log and track support requests.


• Support the setup and management of user accounts and permissions in Active Directory and other tools.


• Collaborate with the team to ensure IT services meet client expectations and service level agreements (SLAs).


• Participate in documenting processes, solutions, and technical guides for internal use.


• Shadow senior technicians on client site visits and remote support sessions.


• Stay current on emerging IT trends and technologies relevant to the MSP industry.

Qualifications:

• Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.


• Basic knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common IT tools.


• Familiarity with networking concepts such as IP addressing, DNS, DHCP, and VPNs is a plus.


• Strong interest in IT support, networking, or systems administration.


• Excellent problem-solving and communication skills.


• Ability to work both independently and as part of a team.


• Eagerness to learn and take initiative in a professional setting.

Preferred Skills:

• Experience with basic hardware setup and troubleshooting (e.g., desktops, printers, routers).


• Familiarity with ticketing systems or IT service management tools.


• Certifications such as CompTIA A+ or Network+ (not required but a bonus).

What We Offer:

• Hands-on experience in a professional MSP environment.


• Mentorship from seasoned IT professionals.


• Opportunity to work with diverse clients and technology stacks.


• Potential for growth and future employment opportunities within the company.