Ascendus is a nonprofit small business lender working to create economic opportunity by providing entrepreneurs with access to the capital and the business support they need to create and grow healthy enterprises and contribute to thriving local economies. As an accredited CDFI, since 1991, Ascendus has provided almost $336 million to over 47,000 small business owners across the country. For more information, visit

MISSION OF THE Operations Manager 

A successful Operations Manager will: Define and shape business requirements for projects, identify governance structure for projects, set up reporting chain/dashboard to manage against time and budget, and issues list and how to resolve them (using systems such as RAID: Risks, Assumptions, Issues, Decisions). 

Key Outcomes: 

IT Operations Project & Change Management: 50% 

  • Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements, IT product releases, and rollouts.  

  • Coordinate with stakeholders to identify efficiencies, assess and mitigate risks for new IT projects. 

  • Implement IT project plans to ensure staff adoption is seamless, taking ownership of the timely execution of projects and manage budgets. 

Risk, Compliance and Documentation: 30% 

  • Document instructions for end-users and assist with the testing of the final product if necessary. 

  • Implementing document control policies and documentation templates. 

  • Compiling project reports and informing management regarding problems. 

IT Operations Vendor Management: 20% 

  • Manage MSSP and general operations technology vendors 

  • Managing IT tickets and liaising between staff and vendors 

Some projects you will be working on: 

  • Ensure data information and security systems and protocols are working. 

  • Keep business continuity plan updated and tested annually 

  •  IT Hardware & Software inventory management (supported by an MSP to execute hardware and software maintenance) 

  • Ensure technology is leveraged to maximize collaboration internally (i.e. MS products like OneDrive, SharePoint, Teams, Outlook, phone systems, cybersecurity platforms, etc.) 
    Identify new phone & Salesforce integration (SMS integration, better reporting, etc.). 

  • Keep track of projects around new technology, as well as identify gaps.  

  • Facilities management / office management  

  • Work with HR to ensure staff onboarding/offboarding is smooth and consistent across departments. 

  • Make sure overall IT change is met with comfort. 

Required Competencies and Qualifications-

  • Competencies: 

  • Communication.  Strong verbal and written communication skills, including the ability to quickly produce high quality, professional‐looking written material. 

  • Organization. Ability to manage complex projects involving other staff, set priorities, manage multiple tasks, and meet time-sensitive deadlines; 

  • Attention to Detail. Strong attention to guidance and instruction, analytical ability, and ability to manage detail with bigger picture items;  

  • Strategic thinking/visioning.  Able to see and communicate the big picture in an inspiring way.  Determines opportunities and threats through comprehensive analysis of current and future trends; 

  • Efficiency.  Able to produce significant output with minimal wasted effort; and 

  • Flexibility/adaptability.  Adjusts quickly to changing priorities and conditions.  Copes effectively with complexity and change. 


  • Qualifications: 

  • Fluent in English 

  •  4+ years of experience in a project management role. (Ideally IT project management and change management experience). 

  • Well versed in Microsoft products (Outlook, SharePoint, etc.). 

  • Project management skills. SCRUM certification or similar (nice-to-have). 

  • Outstanding organizational and time management skills. 


  • 100% employer-paid medical, dental, and vision premium plan offerings (savings of $6K – $12K per annum) 

  • Robust medical plans with $0 deductible and 0% co-insurance options are available 

  • Each employee receives a $1,500 employer-paid HRA card for a wide range of medical-related expenses such as co-pays, prescriptions, etc. 

  • Eligible for 401(k) participation after thirty (30) days of employment 

  • Participation in Success Share Plan (a profit-sharing program) 

  • Summer Friday’s 

  • Parental Leave Plan 

  • 13 paid holidays and generous paid time off policy 

  • Annual company-funded offsite retreat 



Ascendus, Inc. is an equal opportunity employer and is committed to fostering an inclusive and equitable environment for all employees, volunteers, partners, and stakeholders. We value diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our Diversity, Equity, and Inclusion (DEI) Policy reaffirms our dedication to promoting diversity, advancing equity, and fostering an inclusive culture within our organization. We encourage all qualified individuals to apply for employment opportunities with Ascendus, Inc. 

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