JOB TITLE: Bilingual Case Manager - 2nd Opening
DEPARTMENT: Direct Services
REPORTS TO: Case Management Program Director
SUPERVISION REPORTS: N/A
STATUS: Full-time / Exempt (Salaried)
POSITION OVERVIEW
Provide high quality case management services in English and Spanish to survivors; ensuring that their housing, economic stability, health insurance, long-term trauma-informed mental health concerns and basic needs are met in alignment with BARCC’s mission and philosophy.
KEY RESPONSIBILITIES
Provide clients with assistance on a variety of issues, including housing, financial resources, health insurance, employment, educational opportunities, and public benefits.
· Communicate resources, screen for eligibility, assist with applications and provide verifications, collaborate with providers.
· Provide accompaniment(s) to the Department of Transitional Assistance to support clients through the process of applying for public benefits.
Collaborate with client services staff on cases requiring multi-disciplinary intervention.
Apply to become a Certified Application Counselor (CAC) to assist clients with specific health insurance needs. Maintain role as a Certified Application Counselor (CAC) with MassHealth/the Health Connector.
· Complete yearly recertification courses and test for CAC role
· Participate in ongoing conference calls and courses to maintain CAC certification and relevant knowledge.
· Screen for eligibility for affordable health insurance, assist with applications and sending verifications, educate clients on coverage options.
· Once certified, provide consultations to client services staff on health insurance rights and eligibility requirements.
Support clients around affordable housing search needs
· Develop housing search plan for clients after they have completed housing search intake
· Identify eligibility for housing programs, specific applications available, and potential barriers to accessing affordable housing.
· Maintain and update lists of affordable rental waitlists and lottery opportunities on a weekly basis
Collaborate with the CM team to develop, improve, and utilize program guides and tools relevant to screening around and addressing clients’ economic needs ○ Regularly update resource databases about economic resources including job training and education grants; connecting with providers to collaborate with to adequately address various clients’ economic stability needs.
Support clients in setting and achieving goals related to their economic stability, including career, education advancement, accessing public benefits, and finance, using the empowerment model.
· Communicate and screen for eligibility for resources; make warm referrals to those resources and assist with applications
· Provide accompaniment(s) to the Department of Transitional Assistance (DTA) and Social Security Administration (SSA) to support clients through the process of applying for public benefits.
· Provide coaching on applying for and maintaining disability benefits (SSI and SSDI) and cash benefits (e.g. EAEDC and TAFDC)
· Work with clients on needs related to employment search assistance, such as reviewing resume drafts and conducting interview preparation ○ Build partnerships with financial coaches to more holistically support clients around their financial education needs. Collaborate with the CM team to develop templates about financial education services and share updates about new services for BARCC clients among all direct services programs including volunteer programs
· Work with clients and providers in identifying and resolving barriers that survivors experience in accessing and maintaining economic economic stability opportunities (i.e. CORI issues, immigration status, disability, etc.).
Identify, and understand economic policy trends that impact clients’ economic needs
· Regularly keep up to date about news that relates to economic stability policy on a state and federal level
· Work in collaboration with clients and educate them so that they fully access their rights in regard to policy changes
· Engage in social action work in collaboration with the CM team, legal advocacy and legislative affairs programs around economic policy issues impacting CM clients.
· Participate in trainings to continue to improve knowledge on benefits rights, housing, health insurance and eligibility changes.
Attending coalition and round table meetings to network, build relationships with
providers and improve and share knowledge on existing resources to address clients’ economic needs.
Maintain accurate records of services provided to clients as enumerated in program/agency protocol. Ensure that records are completed in a timely manner and comply with BARCC’s record keeping guidelines.
· Record client sessions, barriers, goals and referrals in Salesforce. Upload relevant documents to client records
· Assist with the agency’s operational needs, including office coverage support
Provide back up day-to-day support of case management interns. ○ Answer client and resource related questions for interns
· Train and mentor interns on housing search role.
Participate in regular individual and team supervision, department meetings, and staff meetings
Estimated Time Allocation for each Function or Area of Work
● Client work (communication with clients and collateral work) 60%
● Administrative work 20%
● Regular individual and team supervision, department meetings, and staff meetings, as well as external meetings 10%
● Trainings (professional development & certification) 10%
Expected Quantitative Outputs
● Provide up to 24 hours of client support weekly, including direct client communication, collateral work, and administrative work.
● Participate in meetings with internal and external stakeholders for up to 4 hours per week.
● Allocate up to 4 hours per week on professional development opportunities and certification.
QUALIFICATIONS
● Minimum of 2 years related direct service work experience, such as housing, health insurance, financial resources, and public benefits is required
● Bachelor of Social Work degree or related field or comparable work experience
● Knowledge of benefit systems, health insurance and housing systems
● Written and verbal fluency in English and Spanish required.
Must be committed to BARCC’s mission and philosophy
QUALITIES AND COMPETENCIES
● Expertise in area of focus
● Communication
● Collaboration
● Client orientation
● Problem solving
● Initiative
● Workload management
ESSENTIAL FUNCTIONS
Phone work – stationary activity- must enjoy talking on the phone
Willing to accompany clients and provide direct support to survivors at external locations (i.e. Department of Transition Assistance)
Must be willing to research and apply the most up-to-date knowledge of resources and eligibility.
Able to collaborate and build relationships with various different providers. Able to communicate fluently in spoken and written Spanish.
Able to articulately communicate and support BARCC community about case management services
STARTING SALARY RANGE AND BENEFITS
$50,000 - $53,000 depending on experience and skills. The total compensation package includes a generous benefits package, including health, dental, vision, paid time off and retirement plan.
Hiring process and timeline
Please submit via our online application system your resume and cover letter stating your interest and related experience to be considered for this position. Applications without a cover letter will not be considered. No phone calls please. We are accepting initial applications for immediate consideration but the opportunity will remain open until we find the right person to join the team and fill this role.. The process will include a phone-screen interview, first-round in-person interview, a skills assessment, and final team interview. Reasonable accommodations provided upon request. The successful finalist will be required to provide references and submit to a CORI check.
About us
At BARCC, we don’t just accept difference—we celebrate it and are always building a more inclusive and diverse work environment.
BARCC strives to represent the communities we serve. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected by applicable law.
For more information about BARCC, please visit barcc.org.