Development Services and Database Manager

Job summary

Carondelet High School seeks an equity focused Development Services and Database Manager. Partnering with Carondelet’s fundraising units, administration, and leadership, this role provides customized information and analysis that help development staff build and maintain relationships with donors. The Development Services and Database Manager is directly responsible for the comprehensive management of the donor database (Raiser’s Edge) including direct mail coordination, management reporting, appeal analytics, dashboard maintenance, and prospect research. This position reports to the Carondelet Fund Director and supports the fundraising activities of Carondelet High School. The Development department plans and executes a coordinated fundraising program integrating development (Annual and Capital/Major Gifts), alumnae engagement, and events. All candidates should share an entrepreneurial spirit, and be willing to initiate and lead projects to make our work more effective and improve our service to institutional stakeholders.

Summary of essential job functions

  • Comprehensive Management of the Donor Database

    • Manage the operation, maintenance, data input, data integrity and accuracy for The Raiser’s Edge constituent database management system. 

    • Manage the creation of all donor reports. Develop additional reports and lists that are responsive to the needs of the various internal constituents, including all Development staff and the President.

    • Conduct comprehensive prospect research on prospective corporations, foundations, and individual donors for Annual Fund and Major Gift support.

    • Manage integration and ongoing imports of data between Raiser’s Edge and (Academic database) and Financial Edge.

    • Maintain accurate constituent records on Raiser’s Edge in a timely manner.

    • Serve as consultant and trainer for effective use of the donor database and compliance with campus prospect management policies and procedures; provide additional training on information tools, processes, methodologies, research methods and information sources.

    • Prioritize and accommodate competing requests for data and reports according to established priorities.

  • Gifts Processing and Acknowledgements/Stewardship

    • Works closely and provides direction to staff responsible for gift processing and acknowledgements.  

    • Manage and maintain Gifts Processing Manual and update as needed.

    • Oversees process for generating gift acknowledgement letters, receipts, and pledge reminders.

    • Manage and coordinate monthly reconciliation with the Business Office.

    • Manage and coordinate annual audit requests with the Business Office.

    • Responds to requests for information from donors, volunteers, and staff in a professional and timely manner.

    • Perform all functions with a high degree of accuracy and confidentiality.


  • Direct Mail Coordination

    • Manage coding of appeals and solicitations through Raiser’s Edge.

    • Proofread and copy edit as needed.

    • Campaign and appeal analytics

    • Coordinate production and mailing logistics of solicitations and stewardship mailings as directed by the Carondelet Fund Director and Executive Director of Development.


Must be willing to work evenings and weekends periodically.


TECHNICAL & PROFESSIONAL KNOWLEDGE AND ABILITY REQUIRED:

  • Extensive experience and proficiency using Blackbaud’s Raiser’s Edge software, Microsoft Windows, MS Office (Word and Excel), and MS Outlook.  

  • Knowledge of and experience with techniques and methodologies of research using a broad range of information sources.

  • Experience with auction event software preferred.

  • Web communication and social media knowledge.

  • Excellent written and oral communication skills.


INTERPERSONAL SKILLS REQUIRED:

  • Listen attentively and provide solutions.

  • Time-management skills, the ability to multitask under pressure, and have strong organizational and project management skills. 

  • Work with minimal supervision and direction.

  • Work effectively with others and support organizational goals.

  • Provide timely response to requests for information, service, and assistance.

  • Strive for continuous improvement and solicit feedback to improve service.

  • Maintain confidentiality.

  • Demonstrate a positive and productive attitude.


Qualifications

  • Minimum of a Bachelor's degree from an accredited college or university (Graduate degree preferred)

  • Minimum of three years direct experience or five years in a related area

  • Minimum of two years of experience as a system or application administrator

  • Demonstrated understanding of the application of complex technology to manage and deliver comprehensive registrar services

  • Demonstrated experience managing and maintaining sensitive data records

  • Strong interpersonal, oral, and written communication skills

  • Ability to collaborate and cooperate with other department and functional teams

  • Strong leadership skills

  • Attention to and passionate about details, and data management

  • Demonstrated ability to display diplomacy and tact when working with students, faculty, parents, staff and the community

  • Ability to meet deadlines

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.