Case Manager 

Overview 

At Covenant House Georgia, we are much more than a shelter. We provide unconditional love and comprehensive support so that our youth can and will realize their fullest potential. In fact, seeing their potential is our greatest motivation. We are optimistic about the power of a stable, loving environment to inspire a fresh start in their lives. It is a privilege to support our youth during some of their most formative years. We empower them to finish high school, start college, gain employment, live independently, and ultimately step out into the world knowing they are prepared to be successful. 

About the Role 

To provide ongoing support and expertise through assessment, planning, implementation and overall evaluation of individual resident needs. The overall goal of the position is to enhance the quality of resident services and satisfaction, to provide continuity of care through the integrating and functions of case management and discharge planning. All duties should be performed within the framework of the policies and procedures of Covenant House Georgia.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Georgia reserves the right to unilaterally modify, remove, or add to any of the following:

  • Conduct all resident interactions in a manner that promotes acceptance, respect, honesty, and emphasizes the CHGA’s Five Principles
  • Develop individualized case plans with measurable goals and objectives based on the needs identified in initial and on-going assessments
  • Meet with youth on caseload weekly and document interactions in the electronic databases
  • Participate with multi-disciplinary team to provide comprehensive service to our youth
  • Ensure the integration of social services/case management functions into the family reunification, resident care, discharge, and housing processes with other external service organizations, agencies and healthcare facilities
  • Refer residents for appropriate services to meet their needs
  • Develop knowledge of the current community resources and referrals, including attendance at off-site meetings and trainings
  • Establish and maintain an ethical and professional relationship with residents.
  • Ensure documentation is entered timely into ETO and Client Track electronic databases according to Data Integrity Plans
  • Promote effective and efficient utilization of resources
  • Immediately report all maintenance concerns to Facilities
  • Facilitate new resident orientation groups, and lead community meetings for residents
  • Assist in the training and orientation of new staff and volunteers
  • Follow all department procedures for resident schedule, shift transition, food preparation, intervention, and on-call utilization
  • Seek and accept supervision and continuing education.
  • Uphold Covenant House Georgia standards of conduct, policies and procedures at all times
  • Attend and participate in all scheduled or mandatory meetings, trainings and supervision sessions
  • Adhere to all resident confidentiality requirements and standards
  • Perform all other tasks as requested by the Directors, Program Managers, Coordinators, and CHGA administration
  • Annual tuberculin test is required

KNOWLEDGE & ABILITIES:

  • Knowledge of industry standards and best practices for working with homeless and at-risk young adults and trauma informed practice
  • Aware of the needs of youth experiencing homelessness and at-risk of exploitation that Covenant House Georgia serves
  • Ability to:
    • Engage the client the assessment process; establish and maintain an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public; and effectively communicate, verbally and in writing, with both internal and external individuals and/or businesses
    • Drive agency or personal vehicles to transport items and/or persons (valid State of Georgia license required)
    • Model appropriate, professional behavior for staff to establish and maintain superior services to youth in a safe and inviting atmosphere
    • Ensure compliance of files in accordance to specific city, state and Federal guidelines
    • Establish and maintain an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public
    • Effectively communicate, verbally and in writing, with both internal and external individuals and/or businesses
    • Respond in a timely manner to emergencies and resolve issues
    • Provide crisis intervention independently and make informed decisions for resident infractions
    • Lift and move objects typically weighing 5-35 pounds; work standing, walking, and/or sitting a minimum of 8 hours per day/shift
  • Performs all other duties as assigned

 

SUPERVISORY DUTIES: As assigned

 

EDUCATION & EXPERIENCE: BS required with minimum of 5 years’ experience or MSW required with minimum of 3 years’ experience working with youth in a residential setting desired; knowledge of mental health and substance use is required; CPR and First Aid certification desired; sufficient health, ability, experience, and education to perform the assigned duties with or without accommodation.

 

OUR COMMUNITY

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

 

Covenant House is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CH is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CH are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CH will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!