YES Supervisor – Gift of Hope and Rights of Passage 

Overview 

At Covenant House Georgia, we are much more than a shelter. We provide unconditional love and comprehensive support so that our youth can and will realize their fullest potential. In fact, seeing their potential is our greatest motivation. We are optimistic about the power of a stable, loving environment to inspire a fresh start in their lives. It is a privilege to support our youth during some of their most formative years. We empower them to finish high school, start college, gain employment, live independently, and ultimately step out into the world knowing they are prepared to be successful. 

 

About the Role 

The YES Supervisor plays a critical dual role for the organization. On one hand, you operate as a hands-on youth facing staff member, facilitating opportunities for learning, growth and development with our youth. On the other hand, you serve as the direct supervisor to a team of Youth Empowerment Specialists (YES Staff), enhancing and supporting the quality of services provided through case management as well as operationally lead the day-to-day functions of our residential programs. Your goal is to create and maintain a healthy, safe, supportive, and structured environment and to empower youth to learn healthy ways of behaving and interacting with others. You will bring a “heart of care” approach to your work and operate within the framework of the Mission Statement, Guiding Principles and policies and procedures of Covenant House Georgia.  

 

Essential Duties and Responsibilities  

YOUTH ENGAGEMENT SPECIFIC DUTIES 

  • Uphold Covenant House Georgia standards of conduct, policies and procedures at all times, including confidentiality requirements as well as ethical and professional boundaries with all youth and staff 

  • Exercise and role model healthy verbal and non-verbal communication, engaging intentionally with youth throughout each shift to build trusting relationships and provide consistent support 

  • Assist with program operations including youth intakes, transitions, answering phones, and supporting the basic needs of youth in the program 

  • Provide trauma-informed support to youth, particularly during times of crisis, relapse, or personal challenges 

  • Collaborate with team members to plan and implement youth engagement activities and programming facilitated by internal staff and external community partners, maintaining collaborative relationships that support positive youth outcomes 

  • Participate in team meetings, shift change meetings, staff meetings, mandatory meetings, and organizational trainings to strengthen skills in youth engagement and trauma-informed care 

  • Communicate regularly with Coordinators to ensure they remain informed of youth needs, concerns, or incidents 

  • Provide support services for Case Managers, Interns and Supervisors including but not limited to the following: 

    • Follow-up on identified goals and objectives such as educational, vocational and life skills designed to promote independence and self-sufficiency 
    • Ensuring that the resident success plans are carried out within the established timeframe 
    • Completely document youth’s files, incident reports, logbook, and other documents in a timely manner in systems such as Efforts to Outcomes (ETO) 

  • Develop knowledge of the current community resources and referrals 

  • Assist youth in cleaning facility as needed 

  • Participate and conduct safety related drills 

  • Assist with meal preparation as needed and follow food distribution procedures 

  • Submit receipts for all petty cash or credit card expenditures to the Coordinator 

  • Responsible for submitting completed time sheets by requested deadline 

  • Follow all department procedures for resident schedule, shift transition, food preparation, intervention, and on-call utilization 

  • Drive agency or personal vehicles to transport items and/or persons (valid Georgia Driver’s License with acceptable driving record as required by insurance company, Director level approval required to use a personal vehicle to transport items and/or persons) 

SUPERVISOR SPECIFIC DUTIES 

  • Provide direct face-to-face oversight and employ Milieu management techniques to heighten safety, promote structure and help our youth learn healthier ways of thinking, interacting, and behaving independently or in a group setting; you will be present within residential spaces for at least 75% of scheduled shifts 

  • Ensure rover logs are completed thoroughly and accurately and oversee the monitoring of the physical condition of the facility by conducting internal and external rovers to ensure a clean, safe and hazard free environment 

  • Serve as liaison to external entities; report all maintenance concerns to Facilities Manager 

  • Develop and maintain work schedule of the YES Staff ensuring proper coverage of every shift and maintaining ratios 

  • Train, develop and supervise YES program staff 

  • Complete performance appraisals, recommendations for corrective action and create development plans 

  • Ensure that evening and weekend YES staff assist our youth in preparing for the day; ensure appropriate dress; assist with the completion of all household tasks and in maintaining a clean and healthy living area 

  • Make necessary contact with the on-call staff according to on call notification procedures 

  • Run or co-facilitate monthly team meetings, community meetings and groups 

 

Required Knowledge, Skills and Abilities 

  • Basic understanding of adolescent development and behaviors 

  • Ability to build rapport and maintain positive relationships with youth experiencing crisis or instability 

  • Demonstrated empathy, patience, and the ability to support youth through difficult situations 

  • Strong interpersonal and communication skills, including active listening and conflict resolution 

  • Ability to respond calmly and effectively during crisis situations or emergencies 

  • Knowledge of and ability to adhere to agency policies and procedures, including Child Protection Policies and safety protocols 

  • Commitment to trauma-informed care and strengths-based approaches when working with youth 

  • Ability to work effectively with and relate to individuals from diverse cultural and socioeconomic backgrounds, with openness and respect for differences in behavior 

  • Self-motivated with sound judgment and initiative 

  • Dependable with the ability to maintain consistent attendance and punctuality 

  • Ability to work collaboratively as part of a team in a fast-paced environment 

  • Proficiency with basic computer systems and documentation tools 

  • Ability to come to work prepared (fit and ready) and ready to fulfill responsibilities of the role 
     

Required Qualifications 

  • 2 to 5 years’ experience working with at-risk youth 

  • Minimum of 2 years’ experience working in a residential setting desired; knowledge of mental health and substance use 

  • Valid driver’s license and ability to successfully pass federal, state, and local background checks 

  • Ability to work a flexible schedule including evenings, weekends, and holidays 

 

Preferred Knowledge, Skills, Abilities and Qualifications  

  • CPR and First Aid certification desired 

  • Associate's, bachelor's or master's degree in human services 

 

Expected Hours/Shift 

  • This role operates on a Week I and Week II alternating schedule with some flexibility upon request. These are the weekly expected schedules, but they are subject to change based on the needs of the organization. 

  • WEEK I: 

  • MON 8AM-8PM 

  • TUE 8AM-8PM 

  • WEDS 8AM-8PM 

  • THURS OFF 

  • FRI OFF 

  • SAT OFF 

  • SUN OFF 

  • WEEK II: 

  • MON 8AM-4PM 

  • TUES 8AM-4PM 

  • WEDS 10:00AM-6PM 

  • THURS OFF 

  • FRI OFF 

  • SAT 8AM-4PM OR 3:30-11:30 PM (based on needs) 

  • SUN 8AM-4PM OR 3:30-11:30 PM (based on needs) 

Pay: $21.43/Hour (non-negotiable)

Working Environment 

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally work outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 5-35 lbs. Ability to work standing, walking, and/or sitting a minimum of 8 hours per day/shift. Some weekend/holiday work may be required. Ability to drive agency or personal vehicles to transport items and/or persons. Ability to travel as needed for training, donor meetings or to fulfill job requirements. 

 

Our Community 

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. 

  

Covenant House is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CH is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CH are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CH will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!