Key Responsibilities Include
- End-to-end project management of TapRm’s implementation process for onboarding new partners and brands by coordinating with the business development team, engineering team, customer experience and content management teams.
- Play a primary role in the execution of the partnership implementation processes, responsible for carrying out the configuration of several components necessary to run a successful e-commerce operation. This will involve customizing Shopify stores to communicate with TapRm’s fulfillment operations team and customer experience team.
- Refining internal project management processes to ensure the integration team can manage a high volume of clients effectively.
- Provide ongoing communication of progress, timing and outstanding questions to business development team and digest and adapt to updates communicated by the business development team
- Expand upon existing partner documentation to compile the necessary resources to deliver a full reference guide to achieve TapRm’s high standard of operational accuracy and efficiency
- Perform in-depth research of existing software solutions and become a subject matter expert on TapRm’s e-commerce software systems to contribute to recommendations for creative solutions to bridge gaps discovered in partner software and workflows
- Communicating with Powered by TapRm clients and retail partners during their onboarding period, managing expectations, collating feedback and ensuring timelines are accurately communicated.
- Troubleshoot issues with existing TapRm workflows and processes, assessing the situation and recommending improvements to prevent similar issues in the future
Ideal Candidate's Experience & Qualifications
- Must be 21 years of age or older
- Graduated with a BA/BS from an accredited university with an excellent track record or equivalent experience
- 1-3 years of professional experience
- Experience with Shopify, Microsoft Office and Google Suite programs
- Extremely well organized and detail-oriented, including taking meticulous notes and records to always have relevant information accessible to yourself or teammates
- Excellent interpersonal, verbal and written communication skills
- Curious individual excited to learn as much as they can about e-commerce, software, and the beverage industry
- Quick learner with the ability to adapt to new projects and situations with a positive attitude
- Team player who feels that there is no task too small for them and is happier progressing toward goals and succeeding together than individually
Bonus Points
- Prior experience at startup, experience with e- commerce, Shopify or Klaviyo
- Familiarity with common e-commerce concepts and workflows such as inventory management, order fulfillment, online sales and marketing funnels, and post-purchase experience
- Experience with or knowledge of beverage industry
- High-level understanding of HTML/CSS or other website-related technical knowledge
You’ll Benefit From
TapRm offers a full suite of benefits, including medical, dental, vision, 401k, life insurance, and more. The position is remote, however the company is based in New York City. The salary range for this role is $50-$70k.