Customer Support Specialist
Have you ever wanted to work in a fast-paced environment supporting an avid Outdoorsy community? Do you have expertise in creating and maintaining great customer experiences? Outdoorsy Customer Support has a place in our hearts for you!
Outdoorsy is the world's fastest-growing outdoor vacation marketplace for RV, CamperVan, and Travel Trailer rentals. We are looking for highly gifted and talented customer support experts who are passionate about providing a superb customer experience to our Outdoorsy community.
You will be the core source to help our community become Outdoorsy experts. You will advocate internally to influence our product decisions, roadmap, and help us ensure that we provide the best experience possible. As a Customer Support Specialist, you will be the frontline hero for our adventurous community.
**This position is open to working remotely and candidate will need to provide their own workstation. Some additional restrictions may apply**
Specialist’s Daily Activities:
Provide world-class experiences by interacting with customers via phone, email, and chat to provide a proactive solution to their most important concerns
Understand owners and travelers pain points, advocate their concerns internally, and influence our products to provide a superb customer experience at all touch-points
Use your product expertise to collaborate with and help other teams maintain a high level of customer service at all times
Create and maintain helpful documentation to be used by our customers and the Customer Experience team
As the voice of the Outdoorsy brand, you will help build up our reputation with your insatiable and addictively friendly personality
A minimum of 2 years in a phone/chat/email support environment
Familiar with web-based customer support tools like Zendesk, Slack, Kustomer, Amazon Connect, etc.
Experience working in a fast-paced or startup environment is a plus but not required. Adaptability is key.
Great written communication skills: You must LOVE writing to and speaking with customers (or people in general!)
Empathy is a must. You should possess the skill to make people smile no matter what circumstances they present
Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended
Live, Promote, and Appreciate our company culture. You align with Outdoorsy’s mission, and are self-aware and maintain a positive attitude in all situations
You are a go-getter and can be a self-starter. You are organized and a strong problem solver, with the ability to think outside the box to promote our Do The Right Thing company value.
You love to be counted on and are highly dependable. Reference checks should reveal no attendance patterns
Flexible schedule (days, nights, holidays and weekends)
Thrive in a fun, exciting, and fast-growing company
Competitive hourly wage $17.00