Who We Are
Vayu Health is a non-profit healthcare community-based organization in California. We are pioneering a new care model for low-income individuals with uncontrolled chronic conditions, starting with diabetes, who also have high social and behavioral needs. We are seeking passionate individuals committed to equity, person-centered care, and reducing barriers to high-quality healthcare.
Our Values
Passion & Creativity: We act with enthusiasm and innovation.
Integrity: We lead with honesty and transparency.
Continuous Improvement: We strive to be better every day.
Team Strength: We achieve more together.
Inclusivity: We treat everyone with grace and dignity.
The Opportunity
The Member Outreach Manager is vital to Vayu Health's patient engagement strategy. This role focuses on identifying, recruiting, and onboarding patients for our virtual healthcare services. The ideal candidate is a skilled communicator, passionate about improving healthcare access, and adept at building trust with underserved communities while demonstrating cultural humility.
Core Responsibilities
The Member Outreach Manager will oversee Vayu Health’s member outreach and onboarding process. They will be responsible for identifying eligible members for the program, contacting them, and confirming enrollment. Vayu Health is committed to expanding its member reach, and this role will be integral to this goal.
The specific responsibilities are as follows:
● Marketing: Assist in increasing awareness of our program with our clinic partners, communities, etc.
● Screening & Eligibility Assessment: Pre-screen members and perform initial assessments. Validate member eligibility and authorization for service enrollment. Review and confirm health plan Medi-Cal coverage.
● Member Outreach: Conduct member outreach via calls, emails, and digital channels. If in-person outreach is needed, work with Vayu local community health workers.
● Member Enrollment: Help with enrollment and obtain consents to meet our monthly goal. Explain services and benefits, address inquiries, and support members in friendly and easy-to-understand language. Utilize different communication methods (visuals, translation services, bilingual, etc.) to bridge any literacy gaps. Work with Vayu local community health workers if in-person enrollment is needed.
● Complete monthly member-health plan compliance needs (ie eligibility checks, re-authorization, etc) and help with quality assurance activities.
● Collaboration & Coordination: Coordinate recruitment strategies with clinical and outreach teams. Assist in a seamless flow of member information with their care team as needed. Assist with appointment scheduling.
● Data Management & Reporting: Maintain accurate records and prepare reports on outreach and enrollment for Vayu and partnering health plans.
● Compliance & Confidentiality: Adhere to HIPAA and regulatory Qualifications
● Education: Bachelor’s degree required.
● Experience: Minimum of 2 years in patient recruitment or healthcare outreach. ● Strong communication and interpersonal skills with cultural competence.
● Proficiency in Google Suite and familiarity with EMR and patient recruitment platforms.
● Excellent organizational skills, project management skills, ability to multi-task, and attention to detail.
● Experience with digital marketing and outreach tools is a plus.
● Ability to navigate multiple data and records systems
● Familiarity with telehealth services and healthcare terminology.
● Knowledge of the California healthcare system and the FQHC model.
● Experience working with underserved populations.
● Desire to support innovative, human-centered care approaches.