About 4Tower

4Tower is a specialized SaaS company serving the healthcare facility planning and construction industry. Our platform’s configuration includes two highly integrated components – that ensures data integrity, seamless workflows, and stakeholder consensus.  

SpecSource (a comprehensive product catalog for medical equipment and related items) and SpecAdvisor (a project planning system). Together, this system supports and enables all facility project stakeholders— hospital users, architects, engineers, medical equipment planners, contractors, and vendors - to manage complex capital product items across the full project lifecycle: sourcing, budgeting, design coordination (including Revit/BIM integration), procurement, logistics, installation, and multi-year capital planning.

As we scale, we're pursuing aggressive growth initiatives, including maximizing contracts with Group Purchasing Organizations (GPOs), expanding into international markets (e.g., Canada, Middle East), enhancing platform capabilities (e.g., inventory management, logistics modules, AI-driven features like intelligent product recommendations and predictive analytics), and broadening product lines (e.g., furniture, IT devices, architectural products). We're also exploring blockchain for end-to-end traceability and industry standards for product specifications. This role is critical in bridging facility project outcomes, client needs, and workflow executions to drive these initiatives forward while ensuring predictable subscription-based revenue growth and positive cash flow.

 

Position Overview

As Software Project Manager / Product Coordinator, you will serve as the central facilitator for software development projects, encompassing internal roadmap enhancements, client-driven customizations, and strategic initiatives outlined in our 2025 business priorities. This role emphasizes process improvement across teams—integrating Client Services, Development, Catalog Management, Onboarding/Implementation, and Sales—to streamline workflows, reduce silos, and accelerate delivery. You'll leverage tools like Jira for project tracking, Confluence for documentation, HubSpot for client relationship management and sales alignment, and Bitbucket for version control, while ensuring seamless collaboration on platform improvements (e.g., Angular frontend, PHP backend, AWS infrastructure, Revit integrations).

 

You will work closely with roles such as the Director of Client Services (for client feedback and success metrics), Software Developers (for technical execution), Product Catalog Manager (for catalog data integrity and vendor integrations), Manager of Client Onboarding and Implementation (for user training and handoffs), and Application Support Specialists (for issue escalation and resolution). By refining internal processes, you'll minimize rework, enhance data integrity, and support the company's expansion into new markets, product lines, and technologies like AI.

 

Key Responsibilities

 

Project Coordination and Management

• Prioritize and groom the Jira backlog for internal initiatives, client-funded customizations, and ongoing platform enhancements, including proactive cleanup of existing enhancement tickets to triage and eliminate duplicates, outdated items, and poorly scoped requests.

• Oversee progress across internal developers, outsourced/offshore teams, and cross-functional contributors—including catalog updates from the Product Catalog Manager and training materials from the Onboarding Manager—while ensuring close alignment with Client Services throughout the development lifecycle.

• Establish and maintain monthly sprint schedules, tracking milestones, dependencies, capacity, and risks to align with business goals around market expansions and product line growth.

• Apply t-shirt sizing/level-of-effort estimations for enhancement requests to support realistic sprint planning and prevent overloading, ensuring delivery timelines remain predictable.

• Collaborate with Client Services and Client Success to evaluate enhancement requests based on volume of tickets, number of requesters, and client impact to ensure prioritization reflects real-world needs.

• Engage in beta client focus groups for new feature development in collaboration with Client Services, assisting in the development and coordination of a structured beta client program.

 

Scope & Requirements Management

• Collaborate with Client Services, Sales, and Executive Management to gather and refine requirements for client projects, ensuring alignment with strategic priorities and real-world user needs.

• Translate high-level business objectives into detailed Jira epics, stories, and tasks, incorporating clear if/then scenarios, expected behaviors, user flows, and integration details to improve testing outcomes and minimize ambiguity.

• Ensure comprehensive, consistent, and high-quality documentation in Confluence—including acceptance criteria, process flows, and integration specs—to facilitate clean handoffs between Onboarding/Implementation and long-term Client Services support.

• Work closely with Client Services during the development process to ensure shared understanding of requirements, reduce rework, and ensure all teams remain aligned as features evolve.

• Conduct scoping sessions to identify process overlaps, reduce inefficiencies, and promote continuous improvement in data integrity and QA/QC across teams.

 

Quality & Accountability

• Verify that delivered features meet defined requirements, client expectations, and industry standards, coordinating QA with Developers and facilitating testing participation from Onboarding and Support teams.

• Facilitate post-sprint reviews, retrospectives, and iterative feedback loops, incorporating insights from client-facing roles to refine processes and address technical debt.

• Monitor key metrics such as sprint velocity, defect rates, and client satisfaction; escalate issues to Executive Management when necessary and contribute to risk mitigation strategies.

• Proactively communicate timeline risks, blockers, or misalignments early, ensuring stakeholders receive timely and accurate updates.

 

Communication & Reporting

• Lead sprint planning, stand-ups (as needed), and end-of-sprint demos, promoting collaboration between Development, Client Services, Catalog Management, and Onboarding teams to ensure unified project execution.

• Provide executive-level updates on project status, aligned with monthly cadences, including progress toward growth initiatives, staffing considerations, and resource needs.

• Support Client Services in client communications, using HubSpot to track interactions and ensure timely updates on custom projects, while mentoring junior staff on cross-team processes.

• Balance conflicting priorities across multiple teams and negotiate prioritization with key stakeholders, ensuring expectations are aligned and trade-offs are clearly communicated.

 

Process Optimization and Internal Improvements

• Identify and implement workflow enhancements across roles, such as automating Jira workflows for issue escalation from Application Support to Development or integrating HubSpot with Jira for seamless client request tracking.

• Develop standardized processes for managing client projects (e.g., from Sales handoff via Onboarding to ongoing support), reducing silos and overlapping efforts across Catalog, Client Services, and Implementation.

• Promote best practices in tool utilization, including Jira for project tracking (e.g., workflow modifications, SLAs for support tickets), HubSpot for CRM-driven prioritization, and Confluence for shared knowledge bases on platform dependencies (e.g., AWS, API integrations).

• Maintain ongoing backlog hygiene, ensuring Jira remains organized, current, and accurately sized to support planning and cross-team alignment.

• Contribute to strategic planning by analyzing project data to inform business development and supporting secondary responsibilities like staff mentoring and professional development.

 

Qualifications

 

Required:

• 3+ years in software project management, coordination, or product operations within a SaaS environment, preferably in B2B or niche verticals like healthcare or construction.

• Advanced proficiency in Jira (including workflow customization, SLAs, reporting), Confluence, Bitbucket, and HubSpot.

• Experience managing diverse workstreams: internal roadmaps, client customizations, and outsourced development.

• Proven track record coordinating cross-functional teams.

• Highly organized, detail-oriented, and a strong communicator—able to keep projects on schedule, proactively communicate red flags, and maintain alignment across multiple teams.

• Strong ability to balance conflicting priorities and negotiate prioritization with stakeholders.

 

Preferred:

• Familiarity with AWS, Revit/BIM, or healthcare industry workflows.

• Experience in agile/hybrid methodologies, with exposure to AI, blockchain, or catalog management.

• Background in process improvement such as automating data flows or implementing QA/QC.

 

What Success Looks Like

• Seamless Jira and HubSpot integration with current, integrated data

• Development teams receive well-scoped tasks and clear effort estimates.

• Internal processes are streamlined, enabling faster adoption of new features.

• Projects support growth initiatives with measurable improvements.

• You’ve established yourself as the key facilitator for cross-team collaboration.

 

Growth Path

This role offers exposure to product strategy and executive decision-making, with potential evolution into Product Owner, Operations Lead, or Director roles.