The Host or Hostess makes sure that their guests feel welcomed, cared for, and valued. They create 
a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts or 
Hostesses typically provide menus, take names for reservations and answer the phone.

Essential Functions/Responsibilities:               
•  Welcome guests to the venue
•  Provide accurate wait times and monitor waiting lists
•  Manage reservations
•  Escort customers to assigned dining or bar areas
•  Provide menus and announce Server’s name
•  Greet customers upon their arrival
•  Coordinate with wait staff about available seating options
•  Maintain a clean reception area
•  Cater to guests who require extra attention (e.g. children, elderly)
•  Answer incoming calls and address customers’ queries
•  Assist wait staff as needed
•  Ensure compliance with safety, regulatory and sanitation policies
•  Performs other duties as assigned or required.

Required Education and Experience               
•  High school diploma or equivalent - hospitality certification is a plus
•  Previous work experience as a Host/Hostess or a Server
•  Understanding of restaurant etiquette
•  Familiarity with health and safety regulations
•  Experience in managing reservations using a tablet and TOAST tables
•  Demonstrable customer-service skills

Required Knowledge, Skills and Abilities:             
•  Ability to exercise good judgment in evaluation situations and making decisions.
•  Excellent communication skills (via phone and in-person)•  Strong organizational skills with the ability to monitor the entire dining and bar area
•  Adaptable to working in a fast-paced environment
•  Excellent physical condition and stamina
•  Must have command of the English language

Physical   Demands:   Physical   abilities   required   for   job.              
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job.
•  Able to stand for extended periods of time (90 percent of shift).
•  Ability to bend, stoop, lift, rotate, reach
•  Ability to lift 20 pounds
•  Frequent walking, reaching, bending, turning, and stooping
•  Normal vision and hearing ranges required.