Development Operations Coordinator

 

About Hot Bread Kitchen 

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized, wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award-winning culinary training program, provides access to high-quality jobs for those starting their careers in the food industry. Our upskilling programs enable incumbent workers to gain further skills, leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

 

About the Opportunity

Hot Bread Kitchen seeks a full-time, mission-driven Development Operations Coordinator. You will be part of a high-performing development team responsible for Hot Bread Kitchen’s $12+ million philanthropic revenue. The Development Operations Coordinator supports the entire nine-person development team and enables front-facing fundraisers to excel. The successful candidate will be data-driven, organized, analytical, and a detail-oriented problem solver. This role will report to the Senior Director, Institutions and Development Operations.

 

General Responsibilities

The Development Operations Coordinator is responsible for managing development operations, data management, and administrative work to support the entire development team.

 

Development Operations and Salesforce

  • Serve as the development team’s lead on Salesforce databases, developing knowledge and expertise in these applications through ongoing learning provided through application-based trainings and Hot Bread Kitchen’s internal resources.

  • Continuously train and learn Salesforce best practices that can be applied to optimize Hot Bread Kitchen’s development operations.

  • Troubleshoot, problem-solve, and design best practices for Salesforce and other integrated applications (like Mailchimp, Apsona, and GiveLively) to enhance development team efficiency. Codify approved practices, create how-to reference docs, and onboard other team members to use new systems.

  • Input and manage all development team data records in Salesforce, including funder accounts, contacts, donations, campaigns, and more. Complete regular data cleaning to ensure records are up-to-date, complete, and non-duplicated.

  • Process all donations and manage donor acknowledgements and invoices.

  • Participate in development operations meetings to ensure team alignment across recent gifts, acknowledgements, invoices, and other development operations processes.

  • Provide weekly and monthly fundraising data updates to team members across the organization.

  • Collaborate with the finance team, in partnership with Sr. Director, to reconcile fundraising data and report out on progress to finance.

  • Generate data analytics for development leadership to guide fundraising strategy. Analytics include summaries of to-date and past giving trends, donor engagement histories, giving campaign results, and more

  • Collaborate with development and brand teams to regularly review and project manage Hot Bread Kitchen’s annual donor communications and audience management plan.

  • Manage Development’s Google Drive with an eye toward efficient, easy to use organization systems.

 

Development Support across team

  • Manage calendar of the Chief Strategy and Advancement Officer, as needed. Manage development team calendar and ensure all internal and external meetings are tracked and noted among development team members.

  • Manage development inbox, and support inbox management for the Chief Strategy and Advancement Officer.

  • As needed, oversee donor site visit logistics, including coordinating team calendars and member speakers, developing runs-of-show and other site visit materials.

  • As needed, support fundraising efforts as they arise. Flexibility and willingness to learn new functions will be key to the success of this role. Other efforts may include:

    • Drafting emails and appeals for development leadership.

    • Completing prospect and donor research, including backgrounders and lookbooks.

    • Creating meeting briefs and talking points for internal and external meetings.

    • Assisting with and carrying out execution of fundraising events, including creation of guest lists, managing RSVP’s, and tracking sponsorship deliverables.

    • Supporting development team events day-of.

    • Other project management, operations, and administrative duties.

 

Preferred Skills and Experience

  • Passion and a commitment to Hot Bread Kitchen’s mission and core programs

  • Interest in learning and growing within nonprofit operations

  • 2-4 years of project management, operations, administrative, and/or development experience

  • Experience in Salesforce (or other fundraising CRMs)

  • Systems-oriented, analytical thinker

  • Flexibility and a solutions-focused attitude

  • Strong attention to detail

  • Self-motivated multi-tasker with strong project management skills

  • Dedicated problem solver

  • Bachelor’s Degree required

 

Required Competencies

  • Detail oriented - Verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the data or project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors and probes one’s own thinking. Addresses errors quickly and learns from them. Looks for ways to prevent similar errors.

  • Problem solving - Exhibits resourcefulness and asks for support from peers or their supervisor. Anticipates problems, develops solutions, and course-corrects when needed. Takes advantage of unexpected opportunities and addresses obstacles. Looks for the root of both simple and complex problems, in order to seek solutions. Approaches work with a spirit of “yes” and adapts as things change.

  • Curious - Seeks alternative points of view, asks insightful questions and searches for common ground. Continues to learn information from colleagues, one’s own work, and industry and applies learning to work. Reflects upon oneself as a learner and continues to stay curious.

  • Analytical - Questions, self-reflects, and applies logic to solve problems.

 

Our Values

We are driven by a feeling of commitment to support our members, teammates, and partners. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek out opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

 

Location

This is a hybrid position, with flexibility to work remotely. Regular in-person attendance is required when departmental needs arise. We anticipate being in office 2-3 days per week. Our facility is located in Chelsea Market, 75 Ninth Avenue, in Manhattan.

Compensation

This is a full-time position with a salary range between $60,000 - $70,000. Hot Bread Kitchen's comprehensive benefits package includes health/vision/dental insurance (eligible from day one), 401K contributions, paid office closure days  (including holidays, and staff appreciation days, and a one week holiday break at the end of the year), flexible and generous vacation and sick time, paid parental leave, and a sabbatical program (after 5 years of service). Our organizational culture is inclusive, entrepreneurial, flexible, and civically-minded (learn more about our culture on hotbreadkitchen.org/careers)

To Apply

  • Please include a cover letter and experience-aligned resume including your pronouns. 

  • Apply here at Hot Bread Kitchen’s Applicant Tracking System

 

Due to the volume of applications, only complete applications sent on Hot Bread Kitchen’s Applicant Tracking System  will be considered. Applications sent via LinkedIn or other third party sites will not be accepted or reviewed.

 

Hot Bread Kitchen is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact hr@hotbreadkitchen.org to request such an accommodation.