SUMMARY: The Resident Intake Coordinator (RIC) is responsible for the internal marketing for our community’s services to prospective residents, their families, and caregivers. The RIC will guarantee continuity of care for patients transitioning into our community and can make informed recommendations by maintaining knowledge of our services and industry developments. Top candidates will be proficient multitaskers, compassionate, sensitive to the needs of others, and discreet.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·       Participating in the facility's marketing education, ensuring knowledge of their resources, and maintaining knowledge of competitor facilities.

·       Providing facility tours and conducting presentations for potential referral sources, prospective residents, and resident families.

·       Collaborating with facility personnel regarding referrals, assessments, and marketing activities.

·       Reviewing physicians' orders and residents' clinical needs and gathering clinical information.

·       Conducting assessments to establish the suitability of prospective admissions.

·       Communicating and collaborating with communities Wellness Director and other clinical staff regarding the well-being of prospective and current residents

·       Communicating activities and concerns to supervisor.

·       Completing required admissions paperwork, managing correspondence, and maintaining data.

·       Complete other tasks as assigned

 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·       Completion of an Advanced Certified Medication Aide (ACMA) certification.

·       2+ years of work experience in healthcare-related marketing (preferred)

·       Proficient computer skills.

·       Experience in Memory Care preferred.

·       Must have a valid driver’s license.

·       Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents.

·       Ability to read and interpret documents such as safety rules, operating procedures, policies, and employee manuals. Ability to write reports and correspondence. Ability to speak effectively in front of others.

·       Ability to solve practical problems and deal with a variety of variables in situations. 

·       High level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with residents’ families and families experiencing loss.

·       Attention to detail to ensure accuracy.

·       Must be able to speak, read, write, and understand English.

·       This position requires local travel and occasional out of town travel.

 

COMPETENCIES:

·       Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views.

·       Quality Management –Demonstrates accuracy and thoroughness.

·       Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.

·       Ethics – Follows through on commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

·       Dependability – Follows instructions, responds to management direction; results- oriented and committed to achieving objectives and tasks as required.

 

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Required to sit regularly, occasionally stand and walk, lift and/or move up to 25 pounds.

·       The noise level in the work environment is usually moderate.

·       This position requires local travel and occasional out of town travel.

 

 

 

Jasmine Estates Holdings, LLC, is an equal opportunity employer and makes all employment decisions on the basis of merit, qualifications, and abilities. 

 

The Company shall recruit, hire, train, and promote in all job titles, including interns, apprentices, and volunteers, without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).