We are the Presto company - Starburst is on a mission to modernize data access & analytics. Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down.
We believe our opportunity is huge. Every large company in the world suffers from a data silo problem. Traditional data warehouse products approach the problem with old solutions that breed inefficiency and ultimately can’t help business analysts run fast analytics on all their data. Starburst provides a modern solution that addresses these data silo & speed of access problems.
Starburst helps enterprises harness the value of open source Presto, the fastest distributed query engine available today, by adding the tools and 24x7 support that meet the needs for big data access at scale. Ultimately, Starburst helps organizations run analytics anywhere to make better business decisions
The Technical Enablement Manager is responsible for the successful on-boarding of technical new-hires, and on-going enablement of all customer-facing technical employees, including pre-sales Solutions Architects, Customer Success Managers, and Technical Account Managers. You will be responsible for designing, planning, organizing, scheduling, reporting, and developing training materials, resources, and events in support of Starburst’s Technical Enablement efforts. This role reports directly to the Director of Sales Enablement.
In this role, you will partner closely with our Product, Engineering, and Marketing teams to bring technical content to the Field Engineering and Customer Success organizations. You will also engage directly with the Field Engineering and Customer Success to understand their needs in technical enablement and cover any existing gaps in technical knowledge.
Responsibilities:
Design onboarding experience for customer-facing technical roles
Collaborate with subject matter experts to create training content delivered live and via our learning platform
Creation of hands-on labs for technical training
Identify gaps in competencies and develop the appropriate training to address the needs
Assess performance and implement remediation plans including group and individual coaching
Position Requirements:
5+ years experience in a technical role, including but not limited to sales engineering, customer success or technical support
Strong expertise in one or more of the following areas: data warehousing and data lakes, cloud data management, SQL querying, data analysis/science
Has a portfolio of quality self-created content
Familiarity with Command of the Message or other sales training methodologies
Experience with teaching, training, curriculum development, and content creation
Learns new concepts and ideas (including technologies) very quickly
Ability to thrive in a fast-paced, rapidly-changing environment
Ability to be self-directed in finding gaps in training and delivering on the need
Excellent verbal and written communication skills.
Location and Travel:
Anywhere in North America; East Coast preferred
Willingness to travel up to 50%
Post-COVID - Ability to be in Boston office for all on-boarding and on-going live trainings
Starburst Data, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.