The Role:

We are seeking an experienced Engagement Manager to join our Microsoft Dynamics CE team. The Engagement Manager will play a crucial role in ensuring the successful delivery of projects, maintaining high levels of employee satisfaction, and contributing to the growth of our organization. The ideal candidate should possess excellent leadership, communication, and problem-solving skills.

Key Responsibilities:

Team Management:

• Train team members on new processes and systems, leveraging Solution Architects (SA’s).


• Hold recurring one-on-one meetings with team members.


• Conduct annual performance reviews for team members.


• Provide coaching and feedback to enhance individual and team performance.


• Manage employee satisfaction issues and address concerns promptly.


• Build and maintain growth plans for team members.


• Evaluate skillsets within the team and identify areas of need and improvement.


• Drive team meetings in coordination with the rest of the Leadership Team that allows for communication of relevant company information.

Maintain Project Health:

• Manage escalation management processes effectively.

• Work with management to assemble project teams and timelines for the overall program.


• Resolve conflicts within the team and project stakeholders.

• Negotiate billing and discounts for projects.


• Monitor project status and ensure timely and quality delivery.


• Collaborate with the CE team to navigate project direction.


• Remove obstacles for Project Managers to ensure smooth project execution.


• Work effectively with customers to gain trust and confidence in our team and project success.


• Collaborate with SA’s and Project Managers to deliver high-quality solutions.

Support Sales Processes:

• Provide ad hoc assistance with presales engagements.


• Assist in quoting and reviewing estimating worksheets and Statements of Work (SOW).


• Interact with prospects, answering questions and explaining our methodology.

Who you are:

An experienced CE user, tenured consultant, or manager who is able to harness their CE experience and perform in a highly collaborative environment to deliver quality solutions.

• 6+ years' experience in CE project implementations.


• Proven experience in engagement management or a similar role.


• Strong leadership and interpersonal skills.


• Excellent communication and negotiation abilities.


• You love to share the solution with customers, presenting with confidence and navigating difficult conversations when customer desires and ideal systems aren’t aligned.


• Ability to manage conflict and solve problems efficiently.


• You understand the importance of change management and ensure everything is on point.


• Knowledge of project management methodologies.


• Prior experience in a client-facing role is a plus.

If you are a motivated, customer-oriented, and a results-driven individual with a passion for leading successful projects and teams, we encourage you to apply. Join us in shaping the future of our organization. Help us by setting a high standard of delivery to our customers!

The Perks:

• 
  Stellar Salary: Get ready to be rewarded handsomely, with a competitive salary ranging from $155,000-$175,000 per year with additional bonus opportunity based on practice growth and efficiency.
  


• 
  Super Healthcare Benefits: We've got your back with access comprehensive healthcare coverage for your and your loved ones. Even better, as the employee, we pay for your medical benefits.
  


• 
  Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
  


• 
  Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
  


• 
  Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.
  

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications.  Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!