Job Details

Customer Success Manager

Schedule: Full-time, 5 days a week, Monday to Friday, 9:00 am - 6:00 pm

Location: Must be located in Dallas within commuting distance to our office

Company Overview:

Craftable is a restaurant management platform founded in 2015 by Silicon Valley tech experts partnered with hospitality industry veterans. Our goal is to united businesses with our best-in-class technology that is designed to save time and money. We collaborate with restauranteurs, operators, and accountants to reduce labor costs, increase efficiency, and drive profit for restaurants, bars and hotels. Our platform is built to accommodate operators from independent restauranteurs to regional and national chains.

Job Overview:

At Craftable, we create best-in-class technology for world-renowned bars and restaurants. We started in Silicon Valley and have brought the best to Texas for a warm southern twist!

We are looking for hospitality gurus with a penchant for technology who are ready to share their knowledge and take their career to the next level at an exciting tech startup. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative. If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

Your Day as a Craftable’s Customer Success Manager: 

You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, driving adoption and showing the value of the Craftable product by understanding the customer’s needs and implementing a plan to ensure customers achieve their goals. You will work collaboratively with other members of our Customer Success team to continue building informational documents and internal training materials, as well as working cross department with Sales, Product, Development and QA.

Your Role in Action: 

  • Deliver an exceptional customer experience

  • Develop and nurture a strong strategic advisor relationship with customers

  • Work with accounts to define goals and measure impact while expanding usage and product adoption to drive ROI

  • Anticipate at-risk renewals or churns and collaborate to devise corrective action plans.

  • Advocate for customers internally as you work cross-functionally with Sales, Development, and QA teams

  • Provide customized communication and training content for each customer, pushing a “train the trainer” method to help scale

  • Identify expansion opportunities and partner with Account Managers to successfully seize these opportunities

  • Monitor and achieve personal and group KPIs on ARR, NRR and other SaaS metrics

What You Bring to the Table: 

  • Mastery in providing unquestionably amazing service to your accounts

  • The ability to drive change

  • Project management experience

  • Top-shelf problem solving skills

  • Strong presentation, meeting facilitation, organizational and written communication skills

  • 4+ years experience in hospitality management and/or hospitality technology

  • A solid understanding of hospitality metrics and operations

  • Exceptional communications skills

  • Experience in hospitality industry required

Compensation & Benefits

  • Medical, dental, and vision insurance for you and your family

  • Generous vacation, sick, bereavement, parental and reproductive loss leave 

  • Competitive salary

  • 401(k) plan

  • National holidays

  • Vibrant company culture with frequent team building events

  • Fast paced learning environment with significant availability for new opportunities to grow

  • Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now!

Farmers Branch
Customer Service
Customer Success
Some Experience