Job Details

Onboarding Specialist

Company Description:

Craftable is a restaurant management platform founded in 2015 by Silicon Valley tech experts partnered with hospitality industry veterans. Our goal is to unite businesses with our best-in-class technology that is designed to save time and money. We collaborate with restauranteurs, operators, and accountants to reduce labor costs, increase efficiency, and drive profit for restaurants, bars and hotels. Our platform is built to accommodate operators from independent restaurants to regional and national chains.


Role Description:


    • Manage the onboarding of new customers by running Kick Off Calls, acquiring & reviewing customer data, and ensuring the customer's implementation is seamless before handing off to the Customer Success team 

    • Provide customized communication and training for each customer

    • Technical writing including documenting processes and communication to end users

    • Correspond with customers during the onboarding process. Including, but not limited to: coordination of calendars, video screen share meetings, assisting in external and internal questions via email, text, or phone

    • Proactive reach out to customers who have not finished their setup

    • Adhere to and grow our processes and communicate updates to external and internal teams 

    • Be a product expert of our different integrations to answer internal questions to teams and end users

What you bring to the Table: 

    • Excellent project management and follow-up skills

    • A pro-active approach to maintain customer engagement throughout onboarding

    • Tech support including problem solving, troubleshooting, helpdesk tickets, and working one-on-one with end users regularly

    • Soft Skills when communicating with customers

    • General Accounting, Point of Sales, and Labor integration knowledge

    • Intermediate knowledge of Excel 

    • Previous hospitality experience is a plus! 

    • Prior experience working in a fast growing startup environment is a plus!

We also offer a generous benefits package including: 

    • Competitive pay

    • Sick leave 

    • Vacation leave

    • Parental leave 

    • Bereavement leave 

    • Flexible working hours

    • Reproductive loss leave

    • National Holidays 

Farmers Branch
Customer Service
Customer Success
Some Experience