Job Details

Technical Support Specialist Tier 1-Columbus

Technical Support Specialist Tier 1 Job Brief:

We are an IT company with a headquarters in Cleveland, Ohio. We have been in business for nearly three decades. We are looking for a competent Technical Support Specialist Tier 1 to provide fast and useful technical assistance on computer systems. The ideal candidate must be customer-oriented and patient to deal with difficult customers.


Technical Support Specialist Tier 1 Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite. 

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions. 

  • Determine the best solution based on the issue and details provided by customers. 

  • Walk the customer through the problem-solving process.

  • Direct unresolved issues to the next level of support personnel. 

  • Provide accurate information on IT products or services. 

  • Record events and problems and their resolution in logs. 

  • Follow-up and update customer status and information.

  • Pass on any feedback or suggestions by customers to the appropriate internal team. 

  • Identify and suggest possible improvements on procedures.


Technical Support Specialist Tier 1 Requirements:

  • Proven experience as a help desk technician or other customer support role.

  • Tech savvy with working knowledge of office automation products, databases and remote control.

  • Experience with O365 troubleshooting

  • Good understanding of computer systems, mobile devices and other tech products.

  • Ability to diagnose and resolve basic technical issues. 

  • Proficiency in English.

  • Excellent communication skills.

  • Customer-oriented and cool-tempered.

  • BS/BA in IT, Computer Science or relevant field is an asset, not a requirement



Information Technology
Some Experience
$32,000.00 - $45,000.00