Kloud9 IT:

Kloud9 IT has provided expert IT support for over a decade, helping hundreds of businesses increase productivity and profitability by making IT a streamlined part of operations. We are an innovative company and have formed a leadership position in cloud services such as, hosted infrastructure and VoIP. We provide our clients with customized technology solutions. We currently service clients in the Cleveland, Akron, and Columbus areas and are expanding rapidly.

Job brief

We are looking for an Office Assistant to join our team.

Office Assistant Job Duties

Answer phones and assign tickets from both phone calls and email to technicians. Ticket assignments should include correct prioritization and status so that client’s needs are met in a timely manner to ensure productivity is not decreased. Assist in checking orders received to ensure that procurements for clients are completed and prepared for the onsite team. Assist in tracking inventory and ordering equipment for both company and clients. Assist in preparing equipment for pick up by FedEx or UPS.

Responsibilities:

Answering phones and assigning service tickets to technicians Reviewing tickets that are emailed to our ticketing platform and assign service tickets to technicians Taking and delivering messages Overseeing clerical tasks, such as sorting and sending mail Keeping an inventory of office supplies and ordering new materials as needed Scheduling meetings and sending meeting invites to attendees.

Required Experience & Skills:

High School graduate or GED equivalent 

Customer Service Experience 

Experience answering phones, working in an office is a plus 

Experience with dispatch a plus 

Organized, ability to multitask

Benefits: 

Medical benefits (good choices 90/10's, company pays half of medical costs). 

Dental & Vision Benefits 

Third-party supplemental benefits, including term life and disability 

401(k) (company match is 4%) • PTO

Compensation:

$14.00 to $23.00 per hour.