i2i Population Health has an immediate opening for a Client Success Executive!

The primary responsibilities for the Client Success Executive (CSE) is to create, deliver, and actively manage client success plans to ensure the satisfaction and retention of the assigned customer base. The CSE serves as the primary point of contact for all assigned customers for the duration of that customer’s relationship with i2i. The CSE ensures delivery of i2i’s products and services which creates value for the customer and results in a satisfying partnership with that customer.

Core Duties

Core duties of the Client Success Executive include the following:

• Execute on the i2i Client Success Model for assessment, design, and connection of i2i’s solutions with the needs and opportunities of the customer to meet and exceed operational and financial results

• Drive superior adoption of all i2i’s solutions (products and services) from the user level to the executive management team to qualify and quantify all customer outcomes

• Manage communication to clients on all escalated support issues, working to resolution those specifically owned by CSE within defined internal service levels

• Ensure contract milestones and product and services performance measures are met at all times

• Work with the product team to support and integrate new product releases, versions or other rollouts are completed with minimal customer disruption

• Participate as needed to drive community and market awareness of the i2i brand, outcomes success stories, capabilities, and initiatives including conferences, exhibitions, seminars, or other

• Acquire current, relevant domain knowledge of various healthcare information technologies and national commercial industry data to create value for i2i and its customers

Qualifications

• Minimum of 5 years of client services or account management experience in a healthcare company

• Bachelor’s degree required; MBA preferred

• Demonstrated passion to work in a “start-up or early stage” company wearing many “hats” to build and participate in the future

• Excellent analytical, written and oral communication skills required

• Excellent organizational, problem solving, and inter-personal skills required

• Ability to work independently, set priorities, and multi-task to meet many objectives

i2i Population Health, Inc. is An Equal Opportunity Employer. i2i does not discriminate on the basis of sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical & mental disability, medical condition, genetic information, veteran status, or any other basis protected by federal, state or local law.