Are you passionate about enriching the lives of children? Then join Peachjar! We are helping schools connect parents to their community so their children have a better future. We pioneered the
shift to cloud-based flyer distribution, and today we’re delivering the next
generation of mobile and cloud technologies that help school districts
revolutionize the way they deliver information to parents.
Peachjar is an ed-tech company boasting a professional, fun and supportive environment where success is celebrated! Although the company is headquartered in beautiful San Diego, the following position is remote within the U.S.
seeking an enthusiastic, career-focused full time Customer Success
Specialist who is business savvy and able thrive in a fast paced, team-oriented
environment. In this role, you will be relied upon to interact with all
customers through various communication channels and provide fanatical support
and expertise regarding all things Peachjar to optimize the customer
Effectively engage customers through inquiry response and
proactive outreach to demonstrate the product and present methods for optimal
Responsible for meeting or exceeding assigned goals for
customer inquiry response and proactive engagement through phone, email, and
Respond to all customer inquiries in a timely and
professional manner that align with the organizational objective of providing
fanatical customer support.
Develop a trusted advisor relationship with all customers
through phone, email, chat communications and assist in developing the optimal
solution for their needs; requires upsell ability.
Ensure 100% customer satisfaction with all current and prospective
customers by resolving inquiries in a timely and efficient manner that builds
trust and loyalty.
Ensure all info in Salesforce CRM is accurate and
up-to-date and provide feedback on user experience to help improve our system.
1 – 3 years of progressive customer support, account
management, professional business experience required.
Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday.
Typing 50+ words per minute required.
Proven experience in customer success, support, retention,
and account management preferred.
Self-starter with ability to work independently and on
multiple initiatives simultaneously.
Excellent organizational, communication, and interpersonal
Passion for helping customers and a strong attention to
Technologically savvy with ability to learn quickly.
Ability to analyze problems and implement creative
Proficiency with Salesforce CRM and Microsoft Office strongly
The statements herein describe the general nature and
level of work performed by those assigned to this classification. They are not
intended to be an exhaustive list of all responsibilities, duties and skills
Compensation & Benefits
Competitive compensation ($17.00 - $21.00 per hour) and benefits package including
Medical, Dental, Vision, STD/LTD, Employee Assistance Program, Flexible
Spending Accounts, life insurance, stock options, 401(k) and more.