Job Details

Customer Success Specialist - Remote Ok

Company Information

Are you passionate about enriching the lives of children? Then join Peachjar! We are helping schools connect parents to their community so their children have a better future. We pioneered the
shift to cloud-based flyer distribution, and today we’re delivering the next
generation of mobile and cloud technologies that help school districts
revolutionize the way they deliver information to parents. 

Peachjar is an ed-tech company boasting a professional, fun and supportive environment where success is celebrated! Although the company is headquartered in beautiful San Diego, the following position is remote within the U.S.

We are
seeking an enthusiastic, career-focused full time Customer Success
Specialist who is business savvy and able thrive in a fast paced, team-oriented
environment. In this role, you will be relied upon to interact with all
customers through various communication channels and provide fanatical support
and expertise regarding all things Peachjar to optimize the customer
experience. 


Major Responsibilities

  •    Effectively engage customers through inquiry response and
    proactive outreach to demonstrate the product and present methods for optimal
    use.


  •     Responsible for meeting or exceeding assigned goals for
    customer inquiry response and proactive engagement through phone, email, and
    chat communications.


  •     Respond to all customer inquiries in a timely and
    professional manner that align with the organizational objective of providing
    fanatical customer support.


  •     Develop a trusted advisor relationship with all customers
    through phone, email, chat communications and assist in developing the optimal
    solution for their needs; requires upsell ability.


  •     Ensure 100% customer satisfaction with all current and prospective
    customers by resolving inquiries in a timely and efficient manner that builds
    trust and loyalty.


  •     Ensure all info in Salesforce CRM is accurate and
    up-to-date and provide feedback on user experience to help improve our system.


  •     Perform additional duties as required.

Skills & Qualifications


  •     High school graduate or equivalent required.


  •      1 – 3 years of progressive customer support, account
    management, professional business experience required.


  •    Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday.

  •    Typing 50+ words per minute required.


  •      Proven experience in customer success, support, retention,
    and account management preferred.



  •      Self-starter with ability to work independently and on
    multiple initiatives simultaneously.



  •     Excellent organizational, communication, and interpersonal
    skills.



  •     Passion for helping customers and a strong attention to
    detail.



  •     Technologically savvy with ability to learn quickly.


  •     Ability to analyze problems and implement creative
    solutions.



  •     Proficiency with Salesforce CRM and Microsoft Office strongly
    preferred.


The statements herein describe the general nature and
level of work performed by those assigned to this classification. They are not
intended to be an exhaustive list of all responsibilities, duties and skills
required.

Compensation & Benefits



  •     Competitive compensation  ($17.00 - $21.00 per hour) and benefits package including
    Medical, Dental, Vision, STD/LTD, Employee Assistance Program, Flexible
    Spending Accounts, life insurance, stock options, 401(k) and more.



  •     Generous PTO and Holiday Pay


  •      Employee Perks Discount Program


  •      Employee Referral Bonus


  •     Work from home stipend

San Diego
Computers/Software
Customer Service and Computer Software
Full-time
Some Experience
$17.00 - $21.00 per hour