Company Information

Are you passionate about enriching the lives of children? Then join Peachjar! We are helping schools connect parents to their community so their children have a better future. We pioneered the
shift to cloud-based flyer distribution, and today we’re delivering the next
generation of mobile and cloud technologies that help school districts
revolutionize the way they deliver information to parents. 

Peachjar is an ed-tech company boasting a professional, fun and supportive environment where success is celebrated! Although the company is headquartered in beautiful San Diego, the following position is remote within the U.S.

We are
seeking an enthusiastic, career-focused full time Customer Success
Specialist who is business savvy and able thrive in a fast paced, team-oriented
environment. In this role, you will be relied upon to interact with all
customers through various communication channels and provide fanatical support
and expertise regarding all things Peachjar to optimize the customer
experience. 

Major Responsibilities

•    Effectively engage customers through inquiry response and
  proactive outreach to demonstrate the product and present methods for optimal
  use.

• 
      Responsible for meeting or exceeding assigned goals for
  customer inquiry response and proactive engagement through phone, email, and
  chat communications.
  

• 
      Respond to all customer inquiries in a timely and
  professional manner that align with the organizational objective of providing
  fanatical customer support.
  

• 
      Develop a trusted advisor relationship with all customers
  through phone, email, chat communications and assist in developing the optimal
  solution for their needs; requires upsell ability.
  

• 
      Ensure 100% customer satisfaction with all current and prospective
  customers by resolving inquiries in a timely and efficient manner that builds
  trust and loyalty.
  

• 
      Ensure all info in Salesforce CRM is accurate and
  up-to-date and provide feedback on user experience to help improve our system.
  

• 
      Perform additional duties as required.
  

Skills & Qualifications

•     High school graduate or equivalent required.


• 
       1 – 3 years of progressive customer support, account
  management, professional business experience preferred.
  


• 
       Proven experience in customer success, support, retention,
  and account management preferred.
  


• 
       Self-starter with ability to work independently and on
  multiple initiatives simultaneously.
  


• 
      Excellent organizational, communication, and interpersonal
  skills.
  


• 
      Passion for helping customers and a strong attention to
  detail.
  


• 
      Technologically savvy with ability to learn quickly.
  


• 
      Ability to analyze problems and implement creative
  solutions.
  


• 
      Proficiency with Salesforce CRM and Microsoft Office strongly
  preferred.
  

The statements herein describe the general nature and
level of work performed by those assigned to this classification. They are not
intended to be an exhaustive list of all responsibilities, duties and skills
required.

Benefits

• 
      Competitive compensation and benefits package including
  Medical, Dental, Vision, STD/LTD, Employee Assistance Program, Flexible
  Spending Accounts, life insurance, stock options, 401(k) and more.
  


• 
      Generous PTO and Holiday Pay
  


• 
       Employee Perks Discount Program
  


• 
       Employee Referral Bonus
  


• 
      Work from home stipend