The Manager of Onboarding and Client Coordination works in collaboration with Business Development, Client Services’ and the greater NaviStone Team to help navigate clients through the details of launching their marketing programs. This individual is responsible for communicating with clients and coordinating internal resources to maximize customer experience and minimize time to revenue. Additionally, this role services as ongoing support for our customers, working in close collaboration with our Client Services team, to ensure ongoing program objectives, timing and performance are met.
Headquartered in OTR, NaviStone® is one of the hottest, venture-backed software companies in Cincinnati. We’re breaking new ground in customer acquisition and retargeting, creating a marketing channel that never existed before. If you like “slow moving/nothing ever changes” environments, please stop reading now!
Work with the Business Development team during the sales cycle to understand the sales pipeline and the specific campaign requirements of clients.
Works directly with client’s internal teams to coordinate onboarding activities. This includes timely delivery of client’s activities like tagging, receipt of various data files and delivery of digital assets.
Works with the internal team members to translate client’s marketing programs into accurate fulfillment instructions of program specifications.
Is responsible for end to end onboarding pipeline and is continually improving the process to expedite time to revenue from a signed SOW.
Is responsible for final verification of program specifications after program launch.
Works with Client Services during the process to coordinate a smooth transition once the program has been launched.
Collaborate with Client Services team ensure program objectives are met.
Own ongoing program management for campaign pacing and performance, using data decisioning to recommend adjustments.
Develop, manage and communicate schedules for: creative assets, data files, and other supporting artifacts in the execution of the campaigns.
Serve as project manager to coordinate internal resources for the timely delivery of measurement reporting, issue resolution and ad hoc research.
Diplomatically articulate system and capability limitations and offer solutions to address customer requests.
Education, Experience & Qualifications
Bachelor's degree in Business Administration, Management, Marketing or equivalent.
Familiar with multi-channel marketing industry (digital and print) highly desirable.
5+ years Project management experience with strong attention to detail and deadline driven.
Excellent written and verbal communication skills.
Experience working cross functionally, supporting internal and external partners/clients.
Exceptional problem solving skills, solution oriented, ability to take initiative and work independently.
Comfortable in a start-up environment where cultural fit and the need to pivot are critical.