Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture. We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to fuse passion with a career and compete in a newly emerging global industry. If you believe that you can contribute to our team, we’d love to talk to you.
About The Role:
We are looking for a Social Media Specialist to join our team! You will be responsible for maintaining the brand voice and actively engaging with audiences across multiple social media channels.
This role will require organization, time management and most importantly creativity to manage all of our social media channels.
Engage and monitor company’s social media audiences and all incoming leads on a daily, consistent basis by reading and responding with targeted information
Proactively manage social media communities and leads across multiple channels and decipher appropriate responses in a timely matter
Address and direct customer complaints and queries
Foster a positive, constructive, and communicative community that feel heard and appreciated
Build meaningful graphics/stories for daily posts to all social channels
Participate in building the roadmap and calendar for all social channels
Facilitate vibrant, meaningful, and authentic two-way conversation with our community
Manage the sentiment and engagement of our followers, escalating information to stakeholders when needed to ensure a safe, welcoming place for the community to grow
Generate insight into community performance and provide recommendations for improvements
Build and maintain a feedback loop between our followers and the brand teams
Seek out key stakeholders to gain accurate information to respond to a variety of social media posts/tags
Ability to execute brand voice guidelines in social content
2+ years’ experience in social media as well as customer support, marketing, communications or field development
Ability to work independently and collaboratively and partner closely with cross functional partners and key stakeholders
Strong understanding of social media platforms and tools - proven competency across social platforms including Facebook, Instagram, Pinterest, Twitter, YouTube and emerging platforms
Exemplary writing skills and polished language communication skills.
Excellent customer service skills.
Highly organized and detail oriented with exceptional sense of accountability.
Ability to learn new tools, adapt, and remain up to date on company’s services, events and capabilities
Have high attention to detail and follow through
Motivated, energetic self-starter on the company’s products, starter with strong problem solving skills