About Us:
We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to fuse passion with career and compete in a new emerging global industry. If you believe that you can contribute to our team, we’d love to talk to you.
About The Role:
SUPER73 is currently looking for an energetic technical support representative to support our growing customer support initiative. This candidate will optimize the customer experience by providing excellent customer service and troubleshooting to existing riders over the phone and through email. The technical support representative works cross functionally with Sales and Customer Service to strengthen client loyalty, referrals, and retention. We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.
About You:
A customer service guru with exceptional level of critical thinking and natural relationship building ability. You have demonstrated experience in customer service and bicycle mechanics in order to achieve success. You are constantly able to motivate yourself and continually grow with our business and generate customer loyalty.
Primary Responsibilities
Ability to empathize with customers while troubleshooting mechanical problems and provide stellar solutions.
Schedule and maintain fulfillment of multiple customer requests.
Apply poise and charisma through email and phone correspondence.
Maintain knowledge on model lineup, new accessory launches, and merchandise.
Collaborate with multiple team members in problem solving various customer issues.
Maintains a professional appearance and is comfortable conducting video calls via Zoom.
Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
Acts as a team player by assisting and collaborating with other CSR’s.
Attendance and on-time reporting.
Maintains compliance with company policies, practices and procedures.
Participates in proactive efforts to achieve individual and company goals.
Required to attend and support company events, as needed.
Handles changing deadlines and priorities.
Reviews work for accuracy, completeness and proper authority.
Other duties as assigned
Required Qualifications
A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
Strong work ethic and willingness to do what is needed to get the job done.
Ability to work in a fast-paced environment while still being able to prioritize projects and manage his or her own time.
Strong computer skills including Excel and reporting capabilities.
Minimum two years experience in customer support.
Some knowledge of bicycles is highly preferred.
Enthusiasm for electric vehicles preferred.
Background in action sports, traditional sports, or fashion industry strongly preferred.