Job Details

Customer Success/Account Manager

NavigatorCRE
will be opening an SDO office in New York in April/May 2020 and are
looking for a Customer Success Lead/Account Manager to support the continued
growth of NavigatorCRE as the #1 data visualization software for commercial
real estate. We’re one of the top commercial real estate tech companies in the
US. We're a cloud-based data analytics company and we hold the US patent for
structured and unstructured data visualization. This role reports directly
to the
COO and will be responsible for 1st
customer engagement, coordinating demos, scaling users inside of our client
companies as well as growth strategy and training. 
Commercial
Real Estate experience is a must.
This will be more of an
entrepreneurial role.
It’s
an amazing time to join NavigatorCRE as we continue to expand and so much opportunity
for growth within the company.





Requirements:

· 
BA/BS
degree

· 
Commercial
Real Estate experience

· 
Experience
with any CRM tools – Zoho preferred but not required

· 
Ideally
4+ years of experience in Management Consulting, Customer Success, Account
Management, Business Development, or another client-facing role

· 
Experience
in working with complex, multi-divisional, multi-geographical, enterprise
customers

· 
Strong
leadership skills

· 
Impressive
executive presence and communication abilities

· 
Ability
to create structure in ambiguous situations and design effective processes

· 
Passion
for technology and for being a part of a fast-growing SaaS company

· 
Experience
working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

 

Responsibilities:

·  Helping
new and existing customers grow on the platform and communicate best practices,
new innovations and deployment strategies. 

·  Training users

·  Building client
relationships

·  Expanding revenue
opportunities throughout the Tri-state area

·  Handling
lukewarm leads that are unlocked by previous relationships as well as client
referrals and interactions at events. 

·  Responsible
for using their (and our) networks to get their foot in the door of companies
without resorting to a cold call. 

 

We offer an excellent compensation and benefits package
that includes stock options, bonuses,
medical/dental,
transportation/parking, paid time off/sick/rest days and much more!

New York
Full-time
Some Experience
$65,000.00 - $85,000.00