Job Details

Internship- Information Technology Support Specialist

Information Technology Support Specialist

A paid internship in Information Technology Support is available at Kloud9 IT for passionate, tech-savvy and dependable students.

If you have exceptional customer service skills, are highly dependable and enjoy being the

one that everyone comes to for computer technical help, then we are looking for you.

Job Description:

The Information Technology Support Specialist will provide direct technical assistance and

support to Kloud9 IT clients, supporting both hardware and software issues. Duties

include installing and maintaining computer systems including software and hardware on

desktops and laptops, resolving internet and network access issues (both wired and wireless),

providing network printer support, meeting with staff to provide one-on-one technical

assistance as needed/requested, providing training to staff on software and hardware use,

determining causes of computer/software/network malfunctions through evaluation and

testing and resolution via modifications, repair, or external support assistance.

Essential Job Duties/Responsibilities:

  • Respond to user requests for service, troubleshoot problems and help develop

solutions.

  • Support PC hardware components, desktop operating system software, and application

software.

  • Perform minor repairs to equipment and arrange for other servicing needs

CLEVELAND
Computers/Software
Intern
Entry Level
$11.00 per hour