Job Details

Manager, Payments Education

ePayResources is hiring to fill three open positions in our Education department.  Location is flexible, however preference will be given to applicants currently residing in the states of Texas, Virginia, North Carolina and West Virginia in order to most efficiently support our members.

  This position is responsible for supporting ePayResources’
mission to be the trusted advisor of choice for electronic payments education
and expertise.  The individual in this
role will directly contribute to the association’s training and education services
objectives by
developing, and delivering payments-related training programs, products and
services to meet the evolving educational needs of the association membership.

This individual will effectively and
professionally represent the company and its products and services through
direct interaction with members and non-members. This individual will serve as
one of the primary contacts for member calls related to regulatory rules
interpretation (IE: ACH, card, check, wire and related payment network rules; Regulation
CC, Regulation E, Uniform Commercial Code 4A,etc.) and other payments.


Duties and Responsibilities
the following.     

  • Design,
    development, and delivery of payments-related education curriculum,
    including but not limited to webinars and workshop presentations
    • This includes creating, revising, and delivering
      various training program content as rules and regulations change to remain
      current with regulatory agencies

  • Monitor and respond to calls and voicemails as they come in to the Payments Answerline™

  • Design, develop and maintenance of
    payment-related publications

  • Assist with ongoing maintenance of education content for accuracy and relevance

  • Attend and/or speak at various payments related events at discretion of management

  • Assist with education of company payments professional colleagues on current trends, new rules and regulations in the payments industry

  • Assist in development of annual education

  • Assist with AAP, APRP and NCP Certification program curriculum development and delivery

  • Contribute to the accomplishment of ePayResources’
    strategic goals and objectives, as well as individual goals

  • Adhere to ePayResources’ Core Values and Mission

Other Duties:

  • Represent ePayResources at events, member and
    non-member meetings, and other association-related activities, as needed

  • Maintain ePayResources  Certificate programs

  • Support association in acquiring new

  • Support activities of the ePayResources Member Operations, Education and Rules Committees

  • Identify and work to refer new Risk,
    Compliance and Consulting engagements to ePayAdvisors

  • Additional duties as assigned

Competencies: To perform
the job successfully, an individual should demonstrate the following.

- Accepts criticism and feedback. Adapts to changes in the work environment.
Changes approach or method to best fit the situation. Manages competing

- Exhibits good listening and comprehension. Expresses clear and concise ideas
and thoughts in written and verbal form.. Keeps others adequately informed and  uses appropriate communication methods.

- Displays positive outlook and pleasant manner. Establishes and maintains
effective relations. Exhibits tact, professionalism, respect, and
consideration. Offers assistance and support to co-workers. Works actively to
resolve conflicts. Works cooperatively in group situations.

- Commits to doing the best job possible. Follows instruction. Keeps
commitments. Meets attendance and punctuality guidelines. Responds promptly to
requests for service and assistance. Takes responsibility for own actions.

Problem Solving
- Develops creative alternative solutions. Gathers and analyzes information
skillfully. Identifies problems in a timely manner. Resolves problems in early
stages. Works well in group problem solving situations.


Qualifications: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. 


Education/Experience:  Bachelor's degree (B.A.)
from four-year college or university preferred; and five to seven years related
experience and/or training; or equivalent combination of education and
Interest in and ability to effectively train a
variety of audiences, sometimes on complex topics. Experience in financial
services and electronic payments industry preferred.  Operational knowledge of payments services
(ACH, Card, Check, Wire, RTP) a plus.


Additional Skills
& Experience: 
The individual in this position must be passionate about
their work, customer service focused, and results - oriented.  They must be detail-oriented, with the
ability to effectively organize, manage and track multiple projects
simultaneously.  They must be dedicated
and self-motivated.  They must have
strong problem-solving skills and the ability to act independently with minimal
direction and exercise sound judgment.  They
must also be able to work independently and in a team environment.


Locations: Texas, New Mexico,
Louisiana, Virginia, North Carolina, West Virginia, Florida


Business Hours, Local Time:  8:30 a.m. – 5:00 p.m. (Monday –
Friday. Office is closed during Federal Holidays)


Comprehension Ability:  Excellent verbal and written communication
skills required.  Ability to read,
analyze, and interpret contracts, business documents, technical and procedural
manuals, and government regulations. 
Ability to respond to and effectively handle sensitive inquiries or
complaints.  Ability to develop and
effectively deliver training curriculum, make persuasive speeches, and present
controversial or complex topics to all levels of members’ staff and management.


Math Ability:  Ability
to calculate figures and apply concepts of basic algebra and geometry.


Ability to define problems, collect data, establish facts,
and draw valid conclusions. Ability
to comprehend and educate others about complex topics. 


Computer Skills:  To perform this job successfully, the individual should have proficiency
with Microsoft Office (Outlook, PowerPoint, Excel & Word).  Knowledge of email, order processing,
database, and web training software preferred.


and Licenses:   
or more of the following accreditations preferred:  Accredited ACH Professional (AAP), Accredited
Payments Risk Professional (APRP), Certified Payments Professional (CPP),
Certified Treasury Professional (CTP), Payment Card Industry Professional
(PCIP), National Check Professional (NCP). Toastmasters Competent Communicator.




Work Environment: This position
requires regular and frequent travel, both by car and air.
The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.  The noise level in the work environment is
usually moderate.


Physical DemandsThe physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.  The
employee must occasionally lift and/or move up to 25 pounds.


While performing the duties of this job, the employee is frequently
required to sit and talk or hear, occasionally required to stand and use hands
to finger, handle, or feel and is required to have close visual acuity to
perform an activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal and expansive reading.


above job description is not intended to be an all-inclusive list of duties and
standards of the position.  Incumbents
will follow any other instructions, and perform any other related duties, as
assigned by their supervisor.