Job Details

Customer Success/Program Manager

We are looking for a Customer Success/Program Manager (title flexible) to support the
continued growth of NavigatorCRE as the #1 data visualization software for
commercial real estate. A successful candidate will have a background in
project management and real estate knowledge (ideally commercial asset management)
. This role reports directly to the COO. PMP and Scrum Master certifications are a plus, but not required.
Minimal travel required. We are open to local candidates and those that are
willing to relocate.


The
following outlines the core goals that shape this effort and the focus for the
role:

1.
Partnership Network: Build and develop a strategic partnership network to
create scaling capacity, speed to market and barrier to entry for would be
competitors.

2.
Client Success & Engagement: Design and create a Client Success engagement
model and operation

3.
System Integration: Develop scaled system integration capabilities that support
client value, usage and engagement.

4.
Operational Excellence: Build the next phase of business operations and
infrastructure to support the 2020+ revenue growth, large enterprise clients,
and the expansion of the partner network.



The success of the partnership network will create more growth and enterprise
clients. More growth by Enterprise Clients and the successful engagements
developed will expand the network and strengthen the demand and opportunities
to participate in the partnership network. Both the partnership network and
enterprise clients will have a heavy dependency on system integrations to be
designed, built and setup correctly and reliably. All three will be dependent
on developing an operational framework for growth and scale that brings it all
together with a balance on speed, reliability, cost and efficiency and allows
leaders and key employees to focus on high priorities and not get pulled into
an unmanageable number of directions.
    

Seattle
Full-time
Manager
$100,000.00 - $120,000.00