Job Details

Customer Support Technician

Customer Support Technician


Responsibilities

Include:

·        
Serving as the first point of contact for customers seeking
technical assistance over the phone or email

·        
Performing remote troubleshooting through diagnostic techniques
and pertinent questions

·        
Determining the best solution based on the issue and details
provided by customers

Job brief

We
are looking for a competent Help desk technician to provide
fast and useful technical assistance on computer systems. You will answer
queries on basic technical issues and offer advice to solve them. An excellent
Help desk technician must have good technical knowledge and be able to
communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult
customers. The goal is to create value for clients that will help preserve the
company’s reputation and business.

Responsibilities

·        
Serve as the first point of contact for customers seeking
technical assistance over the phone or email

·        
Perform remote troubleshooting through diagnostic techniques and
pertinent questions

·        
Determine the best solution based on the issue and details
provided by customers

·        
Walk the customer through the problem-solving process

·        
Direct unresolved issues to the next level of support personnel

·        
Provide accurate information on IT products or services

·        
Record events and problems and their resolution in logs

·        
Follow-up and update customer status and information

·        
Pass on any feedback or suggestions by customers to the
appropriate internal team

·        
Identify and suggest possible improvements on procedures

Requirements

·        
Proven experience as a help desk technician or
other customer support role

·        
Tech savvy with working knowledge of office automation products,
databases and remote control

·        
Good understanding of computer systems, mobile devices and other
tech products

·        
Ability to diagnose and resolve basic technical issues

·        
Proficiency in English

·        
Excellent communication skills

·        
Customer-oriented and cool-tempered

·        
BSc/BA in IT, Computer Science or relevant field

Benefits

Benefits:

Medical benefits
(company pays 50% of premium)


  • Medical benefits (company pays
    50 percent of monthly premiums)

  • Dental benefits

  • Third-party supplemental
    benefits, including term life and disability

  • 401(k) (company match is 4%)

  • PTO

  • Quarterly Bonus

 

 

 

Columbus
Information Technology
Full-time
Some Experience
$30,000.00 - $40,000.00