Job Details

Client Partner

NaviStone® is breaking new ground in customer
acquisition and retargeting. NaviStone tracks the
site behavior of previously unknown browsers and matches them to accurate
postal names and addresses, in a privacy compliant way, allowing
clients to send highly personalized direct mail communications to new prospects
who are “ready to buy.”  It’s a new and
rapidly growing field. 
If you like super stable/nothing
ever changes environments, please stop reading now!

 

You may be getting a sense of what it’s like to work here,
but in case not, here are our company values:

1. We care. People matter.  Team
members are genuinely concerned about each other. We don’t have self-serving
agendas. We listen to each other and seek to understand each other’s ideas.
Disagreements are healthy as long as everyone remains respectful of each other.

2. Gotta wanna own it.  It’s
important that whatever we’re working on is done well and solves the problem it
is intended to solve. This means understanding the purpose of the work, what it
needs to do, and how it is valuable to the company and clients. We relentlessly
pursue the work until satisfied that it is complete.

3. When it doesn’t exist, invent it. 
We find ways around obstacles that stop/degrade our work. We’re not
afraid to try new things and take risks.

4. We take the work seriously, ourselves not so much.  We do great work and are humble about it.
We laugh at ourselves. Self-important assholes are not tolerated.

So, if you’re still reading this…. We are hiring a Client
Partner, reporting to the VP of Client Services, whose primary responsibility is
to drive, grow and expand existing client revenue while providing exceptional
customer support and client satisfaction.

Job responsibilities include:


  • Manage
    a book of business that consists of existing accounts as well as newly acquired
    clients.

  • Meet / exceed revenue goals associated with
    accounts within the specified book of business.


  • Maintain
    a continuation rate of >60% for all new clients testing NaviStone for the
    first time
    .

  • Responsible for developing account strategy and managing renewals for existing business.

  • Expand the NaviStone solutions leveraged by current clients through audience expansion and new product testing. 

  • Build and maintain positive and productive client relationships.

  • Use qualitative data and historical results to
    make strategic recommendations for improving performance and scaling client
    programs.

  • Establish
    and maintain regular communication cadence to share results, recommend
    solutions / new product offerings to facilitate account growth.

  • Effectively
    forecast a book of business by providing a 90-day revenue estimate focused on
    accuracy.


Job Requirements:


  • Bachelor’s degree in Marketing, Business or
    relevant field.

  • At least 1 year of previous Account Management
    experience. 

  • Proven track record of over-achieving against
    assigned revenue and growth targets.

  • Experience in Direct Mail or Digital
    Retargeting (AdTech space).

  • Excellent verbal and written communication
    skills.

  • Strong computer skills (CRM, MS Office with a
    focus on Excel and PowerPoint).

  • Self-starter and team player, organized,
    driven and passionate about Account Management.

  • Must be able to navigate internal resources
    and teams.

  • Strong analytical and problem-solving skills.

  • Attention to detail and discipline to follow
    established policies and procedures.

  • Previous experience working in a remote
    environment.

  • Previous
    employment with a startup organization a plus.


Cincinnati
Internet
Client Services
Full-time
Some Experience