Job Details

VP Operations

Job title

VP Operations

Reports to

COO / Integrator


About NaviStone


NaviStone® is one of the hottest,
venture-backed, marketing technology companies in Cincinnati. Located in OTR, we’re
breaking new ground in customer acquisition and retargeting. We combine digital
retargeting with classic direct mail, creating a new channel for online


We expect 3-4x growth
over the next two years, so if you like “slow moving/nothing ever changes”
environments, please stop reading now!


Job Description


We’re adding a Vice
President of Operations to the senior leadership team. As a member of the leadership
team, the VP of Operations helps establish the future direction and priorities of
the company.  NaviStone plans to continue
growing at rapid pace, so this person is also responsible for planning and executing
on that expansion inside of Operations


At the same time, NaviStone
is still a 24-person startup. Everyone must also be hands-on!


The VP of Operations is
responsible for the fulfillment of all revenue. 
The VP of Operations also partners with Client Services to deliver programs
for client.


The key metrics used to
measure the success of the role include:

Revenue –
producing daily revenue to client’s budget and Client Service’s plan

Quality – producing
orders error free.  We measure the cost
of quality as the expense incurred when Ops errors produce rework or invoice
credits for clients.

Time to revenue
– days required to launch a new client program

Optimization – maximizing
the available audiences for clients.

satisfaction – positive scores in our net promoter surveys when it comes to
onboarding and fulfillment activities.



Duties and responsibilities


Lead and manage a team of four

Create and execute two-year plan for expanded
capacity as the company grows to 3-4X

Maximize revenue
production relative to client budgets

Maintain and manage key
supply chain vendor relationships

Work with Product Engineering
to automate and streamline processes for greater efficiency

Collaborate with
Product Engineering on MVP tests and operationalizing new product




Demonstrated capacity to lead and manage

Familiar with multi-channel marketing
industry (digital and/or print) highly desirable.

Good communication and interpersonal skills.

Experience working in a software technology

Comfortable in a start-up environment where
cultural fit and the need to constantly pivot and change are critical.

Playing a musical instrument is optional

Information Technology