Summary: This position is responsible for supporting ePayResources
mission to be the trusted advisor of choice for electronic payments education
and expertise. The individual in this
role will directly contribute to the association’s training and education services
objectives by designing,
developing and delivering payments-related training programs, products and
services to meet the evolving education needs of the association membership.
This individual will effectively and
professionally represent the company and its products and services through
direct interaction with members and non-members. This individual will serve as
one of the primary contacts for member calls related to regulatory rules
interpretation (IE: ACH, NCP, Regulation E, Debit Card, Credit Card, Wires etc.)
and other payments issues.
Duties and Responsibilities include the following.
Attend and/or speak at various payments
related events at discretion of management
Assist with ongoing maintenance of education
content for accuracy and relevance
Design, develop and maintenance of
Payments Hotline/Answerline™, monitoring and
responding to calls and voicemails as they come in
Education of company payments professional
colleagues on current trends, new rules and regulations in the payments
Assist in development of annual education
Contribute to the accomplishment of ePayResources’
strategic goals and objectives, as well as individual goals
Adhere to ePayResources’ Core Values and Mission
Regular overnight travel required
Represent ePayResources at events, member and
non-member meetings, and other association-related activities, as needed
Support activities of the ePayResources Member Operations,
Education and Rules Committees
Identify and work to acquire new members
Identify and work to refer new Risk,
Compliance and Consulting engagements to ePayAdvisors
Additional duties as assigned
Qualifications: To perform this
job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
Education/Experience: Bachelor's degree (B. A.)
from four-year college or university preferred; or three to five years related
experience and/or training; or equivalent combination of education and
experience. Interest in and ability to effectively train a
variety of audiences, sometimes on complex topics. Experience in financial
services and electronic payments industry preferred. At least one of the following certifications
is required, AAP, CTP, NCP or APRP. Operational knowledge of payments services
(ACH, Card, Check, Wire) a plus.
Skills & Experience: The individual in this position must be
passionate about their work, customer service focused, and results
oriented. They must be detail-oriented,
with the ability to effectively organize, manage and track multiple projects
simultaneously. They must be dedicated
and self-motivated. They must have strong
problem-solving skills and the ability to act independently with minimal
direction and exercise sound judgement. They
must also have the ability to work independently and in a team environment.
Language Ability: Excellent verbal and written communication
skills required. Ability to read,
analyze, and interpret contracts, business documents, technical and procedural
manuals, and government regulations.
Ability to respond to and effectively handle sensitive inquiries or
complaints. Ability to develop and
effectively deliver training curriculum make persuasive speeches and present
controversial or complex topics to all levels of members’ staff and management.
Ability: Ability to calculate figures and apply concepts of basic
algebra and geometry.
Ability: Ability to define problems, collect data, establish facts,
and draw valid conclusions. Ability
to comprehend and educate others about complex topics.
Computer Skills: To
perform this job successfully, the individual should have proficiency with
Microsoft Office (Outlook, PowerPoint, and Excel & Word). Knowledge of email, order processing,
database and web training software preferred.
or more of the following accreditations required: Accredited ACH Professional (AAP), Certified
Payments Professional (CPP), Certified Treasury Professional (CTP), Payment
Card Industry Professional (PCIP), National Check Professional (NCP). Toastmasters
Competent Communicator preferred.
job has no supervisory responsibilities.
Work Environment: This position
requires regular and frequent travel, both by car and air. The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The employee must occasionally lift and/or move up
to 25 pounds.
While performing the duties of this job, the employee is frequently
required to sit and talk or hear, occasionally required to stand and use hands
to finger, handle, or feel and is required to have close visual acuity to
perform an activity such as: preparing
and analyzing data and figures; transcribing; viewing a computer terminal and
above job description is not intended to be an all-inclusive list of duties and
standards of the position. Incumbents
will follow any other instructions, and perform any other related duties, as
assigned by their supervisor.