Job Title: Locker Room Attendant Department: Floor Reports To: Floor Managers FLSA Status: Nonexempt Prepared By: Nancy Zheng Approved By: Jackie Lee/Brandon Jeong Job Summary Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements in the bathing areas and locker rooms of the spa. General Accountabilities Greets and directs guests to bathing areas/lockers. Schedules, cancels and confirms reservations for services. Makes self available for any guest need while in the locker/Bathing areas. (towels, uniforms, slippers, services, etc) Upholds and enforces Island Spa rules & regulations within the bathing area, ensuring the safety of all the customers without direct surveillance. Transmits and/or receives messages. Tests and chemically balances the tubs every two hours to comply with health code Double checks tub temperatures every two hours Keeps records of occupied and vacant therapist rooms and guests' accounts. Answers inquiries pertaining to spa services and accommodations of spa. Handles guest complaints or concerns, seeks help from Floor Manager if needed. Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures and services Driving sales of products and services offered Keeps all work areas up to Island Spa Standards of cleanliness and hygiene. Able to work flexible schedule, varied shifts and days, including holidays and weekends. Highly suggested to try spa services to better serve customers Handles reservation turning for body scrub employees Job Qualifications Minimum Education: High School Diploma or equivalent. Minimum Experience: Some previous work-related experience in customer service. Skills Must Speak Korean or Chinese and English Must possess excellent written and verbal communication skills Must possess excellent interpersonal skills Must possess excellent customer service skills Must possess the ability to make decisions and problem solve Skills: Machine Ability to use computers Ability to troubleshoot Spa equipment(showers, tubs, pools etc.) Ability to operate spa software Audio/visual aid (television, radio, ipod, etc. when applicable) Competencies Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills with clients; Participates in meetings. Ability to understand job duties and work assignments. Must be able to properly greet a guest and make a positive impression. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Communicate with, take direction from, and report to Spa Services Director and General managers daily Dependability - Follows instructions; Responds to management direction; Keeps commitments. *The Company reserves the right to add or change duties at any time. Physical Demands Occasionally required to sit. Occasionally required to stand. Occasionally required to walk. Occasionally required to use hands to finger, handle, or feel. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift or climb. Occasionally required to lift light weights (less than 25 pounds). Occasionally required to lift moderate weights (25-50 pounds). Occasionally required to lift heavy weights (50 pounds or greater). Finger dexterity required. Hand coordination required. Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus. Work Environment Exposure to adverse conditions. Exposure to extreme heat. Exposure to extreme cold. Exposure to wet and/or humid conditions. Exposure to moving mechanical parts. Exposure to high, precarious places. Exposure to fumes or airborne particles. Exposure to toxic or caustic chemicals. Exposure to outside weather conditions. Possible risk of electrical shock Exposure to explosives Possible risk of radiation and vibration. Protective clothing or equipment is required including: gloves, helmets, steel-toed boots, protective eyewear.(when needed) The noise level in the work environment usually is quiet This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.