Job Details


Donley Service Center:

We are a family owned and operated air conditioning and plumbing contractor that has been serving the phoenix metro area since 1976.  We service both residential and commercial  locations and currently employ over 50 technicians, plumbers, installers, and back office personnel. We pride ourselves on being Comfort Heroes and we adhere to the following core values:

  • We're Nice

  • Good for the Customer

  • Be the Expert

  • Love What you Do

  • Honor the Past and Change for the Future


all incoming calls from customers (distribute accordingly)

the problem by asking series of question (use term "tell me more")

the customers situation and match to the appropriate service technician (based
on skill)

service and communication daily is required

to all customer inquiries, questions and complaints

the daily dispatch board

happy calls to service customers the next day

evening confirmation calls to the customers for next day call

all maintenance agreement customers, daily, weekly and monthly

and manage the work load of assigned service technicians

customers with recommendation repair estimates

customers with new maintenance agreement

COD payments (via credit card processor)

purchase orders for service related service calls

all service related paperwork inclusive of maintenance agreement via scanning

administrative duties maintain and distribute standard and requested reports
reconcile service tickets and time sheets with dispatching system daily

status reporting for the following (via operating system)





to take on challenges

written and verbal skills to complete all assigned tasks

to write routine correspondence (via outlook - Microsoft Word)

to speak effectively

to work from 6:30am - 5:00pm Monday thru Saturday

to perform over time work if necessary during the peak season


to work independently

to react to constant changes with customers and management staff

to multi task

This is
a full time position and permanent employment. Training on company operating
program will be provided.  Benefits can include health, dental, vision, 401K, paid time off, access to supplemental 
voluntary plans.

Salary will be discussed at time of interview and
commensurate with experience . Please submit your resume for consideration

Construction/Skilled Trade
Some Experience
$16.00 - $21.00 per hour