Job Details

Dispatcher

Donley Service Center:

We are a family owned and operated air conditioning and plumbing contractor that has been serving the phoenix metro area since 1976.  We service both residential and commercial  locations and currently employ over 50 technicians, plumbers, installers, and back office personnel. We pride ourselves on being Comfort Heroes and we adhere to the following core values:


  • We're Nice

  • Good for the Customer

  • Be the Expert

  • Love What you Do

  • Honor the Past and Change for the Future


 ESSENTIAL
FUNCTIONS OF THE
POSITION INCLUDE THE FOLLOWING:

-Handle
all incoming calls from customers (distribute accordingly)

-Identify
the problem by asking series of question (use term "tell me more")

-Evaluate
the customers situation and match to the appropriate service technician (based
on skill)

-Customer
service and communication daily is required

-Respond
to all customer inquiries, questions and complaints

-Maintain
the daily dispatch board

-Perform
happy calls to service customers the next day

-Perform
evening confirmation calls to the customers for next day call

-Schedule
all maintenance agreement customers, daily, weekly and monthly

-Dispatch
and manage the work load of assigned service technicians

-Provide
customers with recommendation repair estimates

-Provide
customers with new maintenance agreement

-Process
COD payments (via credit card processor)

-Prepare
purchase orders for service related service calls

-Maintain
all service related paperwork inclusive of maintenance agreement via scanning
procedure

-General
administrative duties maintain and distribute standard and requested reports
reconcile service tickets and time sheets with dispatching system daily

-Provide
status reporting for the following (via operating system)

-open
calls

-open
estimate

-Follow
ups

POSITION
REQUIREMENTS:

-Willing
to take on challenges

-Proven
written and verbal skills to complete all assigned tasks

-Ability
to write routine correspondence (via outlook - Microsoft Word)

-Ability
to speak effectively

-Able
to work from 6:30am - 5:00pm Monday thru Saturday

-Ability
to perform over time work if necessary during the peak season

ABILITY
REQUIREMENTS:

-Ability
to work independently

-Ability
to react to constant changes with customers and management staff

-Ability
to multi task

This is
a full time position and permanent employment. Training on company operating
program will be provided.  Benefits can include health, dental, vision, 401K, paid time off, access to supplemental 
voluntary plans.

Salary will be discussed at time of interview and
commensurate with experience . Please submit your resume for consideration

Phoenix
Construction/Skilled Trade
Full-time
Some Experience
$16.00 - $21.00 per hour