Location: Dallas, Texas
Job Type: Full-time, Permanent
Schedule: Hybrid; from M-F, 9:00am - 6:00pm
Reports to: Corporate Controller
Company Overview:
Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We were founded back in 2015 in Silicon Valley by tech experts and hospitality industry veterans. Since then, we have brought the best to Texas for a warm southern twist! Our goal is to collaborate with restauranteurs, operators, and accountants to reduce labor costs, increase efficiency, and drive profit for our clients. Our platform is built to accommodate operators from independent restauranteurs to regional and national chains.
Position Overview:
The Accounts Receivable (AR) Manager is responsible for overseeing and managing the company’s accounts receivable function. This includes ensuring that customer payments are processed efficiently, monitoring outstanding balances, and managing the collections process. The AR Manager will also work closely with other departments such as sales, finance, and customer service to ensure timely and accurate billing and to resolve any disputes or payment issues.
Key Responsibilities:
Invoice and Payment Processing:
Process invoices to customers in a timely and accurate manner.
Ensure accurate application of payments in accordance with company policies and monitor customer accounts for payment discrepancies.
Responsible for managing the Chargebee subscription billing platform including setting up billing plans, managing customer subscriptions, proper sales tax set up, and maintaining data integrity within the Chargebee system.
Collections Management:
Develop and implement strategies to reduce overdue accounts and improve cash flow.
Contact customers to follow up on overdue invoices, working with them to resolve payment issues and disputes.
Collaborate with legal and other departments as necessary for escalated collection efforts.
Cash Flow and Reporting:
Monitor the aging of accounts receivable and provide regular reports to senior management on overdue accounts, bad debt, and cash flow forecasts.
Prepare detailed reports on accounts receivable performance, including KPIs such as DSO (Days Sales Outstanding), aging reports, and collection trends.
Track and analyze trends in customer payments to identify potential issues.
Customer Relationship Management:
Build and maintain strong relationships with customers to facilitate payment collection and resolve any payment-related concerns.
Collaborate with the sales and customer service teams to address customer disputes, negotiate payment terms, or provide necessary adjustments.
Process Improvement:
Continuously evaluate and improve the accounts receivable processes to increase efficiency, reduce errors, and enhance customer satisfaction.
Implement best practices for credit management, including credit policies, payment terms, and risk assessments.
Qualifications:
Bachelor’s degree in accounting, Finance, or a related field.
Proven experience in accounts receivable management or a similar role.
Strong understanding of accounting principles and AR processes.
Experience with systems such as Netsuite, QuickBooks, Excel, Avalara, Stripe and Chargebee is preferred.
Excellent communication and negotiation skills.
Strong organizational and leadership abilities.
Detail-oriented with excellent problem-solving skills.
Prior experience in a start-up or tech environment is a plus.
What We Offer:
Competitive salary
Competitive benefits package including medical, dental, and vision insurance
Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans etc.
Unlimited PTO
Retirement plans with 401(k) match
Opportunities for career growth and professional development
Vibrant company culture with frequent team-building events