WHO WE ARE AND WHAT WE’RE LOOKING FOR
6AM is redefining how communities engage, communicate, connect, and experience their cities. We’re rapidly growing our team and digital products, and expanding our team across current and future markets. 6AM is for highly energetic performers who thrive off a fast-paced work environment and seeing the direct impact of their work. Join us as we build upon our growing network of cities, continuing our vision of establishing the most relevant modern local media brand.
WHAT YOU’LL BE DOING
As an expanding company (going from 50 to 100 employees in the next 6 months), we are looking for a Technical Support Specialist to set up each new hire for success with the proper tech, accounts, and platforms that they need, and to provide daily tech support across the company. This role will have a full understanding of 6AM’s tech stack and be able to troubleshoot issues in Sailthru (ESP), HubSpot (CRM), QuickBooks, Slack, LastPass, Shopify, GSuite, Google Analytics, GoDaddy, WordPress, DataBox, Apple products, and more. The Technical Support Specialist will report directly to the Operations Manager.
Provide daily tech support to all divisions of the company.
Respond to employee inquiries and assist in troubleshooting and resolving challenges.
Have a full understanding of company tech stack and be able to internally troubleshoot issues and access.
Serve as the main point of contact between staff and 3rd party software.
Maintain company computer hardware and software systems.
Track tech inventory and equipment orders.
Ability to take the lead on managing company KPI dashboard.
Manage and track company domains, email accounts, social media accounts, etc.
Install software and necessary applications for the workflow of all new hires.
Become a deep subject matter expert on 6AM City, its platforms, and the programs needed to ensure efficient operations.
Maximize computer systems capabilities by studying technical applications and making recommendations.
Keeps up to date on technical advancements, trends, and best practices in the industry.
Support evaluation and oversee deployment of new software.
Perform other related duties as required and assigned.
WE’D BE FIRED UP IF YOU HAVE SOME OF THESE TRAITS
Background in tech support or computer science
Hands-on problem-solving and troubleshooting skills.
Ability to communicate technical information in an accessible manner to non-technical employees.
A process improvement mindset.
High energy, self-starter, can-do attitude, and passion for working in a fast-paced environment.
Keen analytical skills, attention to detail, the ability to multi-task and clear, and concise communication skills.
Outgoing individual who portrays enthusiasm while learning and working with others.
Ability to learn quickly, implement learnings into daily responsibilities, and grasp the big picture.
Take ownership and initiative in everything you do, and understand how to work in a team.
Reliable, punctual, able to work Mon. – Fri. 8:00 a.m. – 5:00 p.m.
Experience working in Google Docs, Google Sheets, and Google Drive.
Knowledge of Mac Hardware, WordPress, HubSpot, and SQL would be a bonus.
WE’RE PUTTING OURSELVES ON THE LINE
Cell phone benefit
Vacation policy, plus paid company holidays
Virtual company-sponsored social events
Paid time off to volunteer in our communities
A commitment to an open, inclusive, and diverse work culture
Leading in tech. We’re creating the future of local media, and provide the newest technology to our staff.
Set you up for success. We’d love to pick up the tab for opportunities that support career development.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.