About Communities In Schools:

At Communities In Schools, we are “all-in” for kids. It is our passion—it is our mission. At the National Office, we collaborate with local affiliate organizations, to provide resources and create communities of caring adults who work hand-in-hand with educators to make sure young people have the tools they need to stay in school and achieve in life. We are the nation’s largest dropout prevention organization, serving 1.5 million students in 2,400 sites across the country. We achieve this mission by hiring bright, creative, and innovative team members who have a passion for what we do.

At CIS we are committed to cultivating an engaged culture where all are recognized and valued for their contributions. We intentionally build experiences, provide space for individual and group voices across multiple dimensions.  We also hold the following talent beliefs: 

·       Every staff member is passionate and committed to our mission. Our work is grounded in the success of our students.

·       Our decisions and priorities are guided by how we can fulfill our mission and serve kids with quality.

·       As a National Office, we have a duty to live our values and integrate principles of diversity, equity, and inclusion across our organization and lead by example.

In turn, we are committed to continuously improving decision making, incentivizing creativity, and building engagement. We do this by building a diverse workforce, fostering a climate of inclusion and shaping business practices and policies that promote equity.


About the Role:

Under general supervision of the Director, Technical Operations, the Technology Analyst, will serve as the lead of the technical work to develop, maintain, update, and oversee projects.  The Analyst will interface with the company’s business users to analyze business needs, identify, and prioritize requirements, and develop solutions with associated costs and timelines. In addition to considering IT solutions, the analyst needs to be proactive with the business and technical teams by identifying areas where processes/policies/procedures may require change.  The Analyst will have knowledge of CIS’ current systems and the capabilities of those systems while proactively looking for new systems and solutions to design and develop. The Analyst must be strong in project management to lead projects, meetings, and drive consensus. This role requires both independent contribution as well as the ability to work with multi-disciplinary teams. The candidate must have the ability to handle multiple tasks and deadlines within a fast-paced environment. 


About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • 4+ years of experience
  • Systems and business transformation projects
  • Experienced in understanding and bridging user community needs with technology solutions
  • Bachelor’s degree in Business Systems or related field required
  • Evidence of continuing education, such as certifications is a plus
  • Experience in all phases of the project and software development management lifecycle
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications
  • Project Management / Scrum certificates a plus



  • Fosters an environment of collaboration and a strong customer service culture
  • Manage projects without supervision
  • Manage projects with technology, business, and consultant staff
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business staff, and business concepts to technical staff
  • Experience with multiple software development methodologies including Waterfall and Agile
  • Responsible for developing the knowledge, skills, and understanding of the organization’s workforce
  • Motivated to learn and apply new concepts quickly and independently
  • Establishes and expands relationships


  • Ability to prioritize in a complex, fast-paced environment
  • Shows good judgment, compassion, and instincts in decision-making
  • Self-starter and can handle ambiguity
  • Quantitative analytical abilities
  • Exhibits excellent judgment and is proactive
  • Has relentlessly high standards (never satisfied with the status quo)
  • Ability to dive deep and is never out of touch with the details of the business
  • Strong organizational skills
  • Software configuration skills


  • Experience in SharePoint, JIRA, and Salesforce a plus
  • Understanding of Single Sign On (SSO) applications such as Okta is a plus
  • The candidate must be proficient in Microsoft Office


Primary Duties & Responsibilities:


  • Provide technical assistance in request management, project prioritization, resource allocation, and regular portfolio reviews
  • Analyzes the business and technical needs, defines detailed requirements, and validates potential solutions/approaches
  • Documents business and technical requirements and validates design/development specifications with technical development teams
  • Manages testing cycles
  • Communicating important business and technical information and requirements to multiple teams
  • Prioritize objectives to deliver projects on time and on budget
  • Develop, establish, and improve IT processes, policies, and systems to support the implementation of strategies set by leadership
  • Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl.  



Minimum Travel Required



What we offer:

·       Work that makes a difference—the opportunity to contribute to an important mission.

·       A culture recognized by the Non-Profit Times as the #1 Non-Profit Best Place to Work in the United States.

·       Competitive and comprehensive compensation and benefits package.

·       Generous paid time off benefits.

·       Commuter subsidy benefits.


Communities In Schools is committed to a workforce that is representative of the varied communities we are privileged to serve. We provide a work environment that does not discriminate based on race, color, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information or any other basis protected by applicable law. Communities In Schools prohibits harassment of applicants or employees based on any of these protected categories