Program Manager (Key)

Location: On-site, San Antonio, TX

Clearance: Active DoD Secret

Required Certifications: ITIL® 4 Foundation; PMP or PgMP preferred. Minimum of 20 hours Continuous Professional Development (CPD) annually.

Role Summary:

Leads DDSB IT Support program execution. Accountable for PRS performance, ITIL 4 tiered support, and continual improvement across identity, endpoint, directory, and Microsoft 365 services. Interfaces with DHA CIO & PEO MS (J-6), EITSI, and DHAGSC.

Responsibilities:

Own PRS performance governance, reporting, and corrective actions.
Lead Transition-In/Out and maintain an Integrated Master Schedule.
Implement ITIL 4 tiered service model and measure KPIs (MTTR, backlog, change success rate).
Oversee enterprise MECM/Intune, AD/Entra ID, ICAM, and Microsoft 365 operations.
Manage Continual Improvement Practice roadmap (automation, zero-touch provisioning, self-service).
Lead subcontractor management and DHA provider interfaces.
Maintain staffing pipelines aligned with DoD 8140 compliance and surge readiness.

The Team:

Native American Industrial Solutions (NAIS) is an Information Technology (IT) and professional services firm specializing in network design and management, cybersecurity and risk management services, software development, design, procurement, and systems integration.

We offer employees a comprehensive range of benefits and are committed to fostering a diverse and inclusive workplace where all employees are valued for their unique contributions and perspectives. We emphasize professional growth and mentorship, providing opportunities for employees to develop their skills and advance their careers. At NAIS, your success is our priority — we invest in your professional development and offer the support and resources needed to help you thrive.

Equal Employment Opportunity (EEO) Statement:

NAIS is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local laws.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process in accordance with applicable laws. If you require assistance or accommodation due to a disability, please contact us at humanresources@nais-llc.com