Call Center Operator / Front Desk Coordinator

Primary Location: 102 Springfield Center Dr, Woodstock, GA 30188

Company: Prestige Medical Group

Pay: $18.00 - $25.00 per hour

 

Job description:

Call Center Operator / Front Desk Receptionist needed at a rapidly growing medical practice that currently has five (5) offices: Four (4) Medical Offices with Med Spas, between Jasper, Canton, Roswell, and Rome. Then we also have Pediatrics in Jasper and Canton. Between these locations we currently have 26 Medical Providers (a combination of MDs, NPs, & PAs). Our practice has been rapidly growing over the past 21 years and has plans in place for additional providers to join us in January 2026 along with additional locations to open in 2026 to further our growth! This position will eventually be stationed in our New Woodstock Office that is scheduled to open March 2026. The ideal candidate must be willing to commute to our Jasper Main office for their initial training until the Woodstock office is open.

We do allow Call Center employees to be cross trained as a Front Desk Coordinator, which provides the opportunity to grow within the company and even work at multiple locations.

 

Job Benefits:

  • Competitive Salary based on experience
  • Group Health Insurance, Dental, & Vision
  • 401K Plan Participation with employer matching
  • Paid Holidays
  • Paid Time Off
  • Wellness Benefit
  • Spa Benefit

 

Qualifications/Educational Requirements:

  • A minimum of 2 years of Call Center or Front Office experience in a clinical setting is required
  • Excellent Computer Skills Required
  • Epic EHR Experience Preferred
  • Must be willing to work at our Jasper and Woodstock locations, but flexibility to work at other locations is a desired qualification.
  • Must be Punctual & Dependable
  • Must be able to multi-task, & work well under pressure in a fast paced environment
  • Must be a Team Player & Possess Strong Communication/Leadership Skills
  • Must possess excellent Customer Service Skills

 

Job Duties include, but are not limited to the following:

  • Answer high in-coming phone call volumes
  • Process / route those inner-office communications accordingly
  • Appointment Scheduling
  • Processing/Routing Incoming Faxes
  • Processing / Returning Online Appointment Requests (Treatspace)
  • Assist with outgoing calls; returning voicemails and or assisting with appointment reschedules.

 

If cross-trained for Front Desk Coordinator:

  • Check-In/Check-Out Process of Patients, abiding by office protocols
  • Processing all patient registration/intake forms
  • Patient Demographic Updates
  • Insurance Eligibility/Benefits Verifications
  • Collecting Copays, Balances, & Deductibles
  • Appointment Scheduling
  • Appointment Confirmations
  • Scanning/Processing Medical Records
  • Referrals/Outside Facility Appointment/Procedure Scheduling

 

 Job Type: Full-time

 

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Application Question(s):

  • Are you willing to complete your initial training and or work out of our Jasper Main office until the New Woodstock Office is opened? The Woodstock Office is scheduled to open in March 2026.

Experience:

  • Epic: 1 year (Preferred)
  • Call center: 2 years (Preferred)
  • Medical Front Office  (Preferred)
  • Medical Terminology (Preferred)

Ability to Commute:

  • Jasper, GA 30143 (Required)
  • Woodstock, GA 30188 (Required)

Work Location: In person