About BIG

Build It Green (BIG) is a nonprofit organization of building industry thought leaders and practitioners who share a vision for better buildings and a diligence for getting results.   We are driving innovation and exciting initiatives in the residential building and energy efficiency industries and making a measurable difference for homes, people and the environment. To maximize our impact, we partner with thousands of building professionals, as well as industry partners, utilities, and government agencies. .  Build It Green is an equal opportunity employer.  Learn more at:  www.builditgreen.org.

 

BIG offers a friendly, positive work environment and a passionate work culture.   BIG offers a friendly, positive work environment and a passionate work culture.  The SoCal office, located in downtown Los Angeles, is across from Pershing Square at 523 W. Sixth Street, Suite 203; and is close to public rail and bus transportation.  We offer a competitive wage and benefits package that includes medical, dental and vision insurance and 403(b) retirement savings plan with an employer match, paid holidays and time off.

 

About the Position

The Program Associate provides administrative and program support for the Program Management department.  The Associate is assigned to address and administer specific program(s).  The Program Associate is: an effective communicator, able to adapt to changing priorities, can work with cross-functional teams, able to pay attention to details, and can help organize and follow project timelines.  Some typical tasks may include: handling enrollment processing, doing program research, handling customer service calls and follow-up, helping to track and organize client invoices and reports for program budgets, modifying protocols, troubleshooting application errors, developing reports, communicating effectively internally and externally, and scheduling meetings and taking meeting minutes.

 

The Program Associate will support the Senior Director and assist with Los Angeles County Low Income Program activities and support other designated California community programs including the implementation of real estate services initiatives and varied marketing and business outreach efforts.

Duties & Responsibilities

Administrative

·         Enter, audit, and reconcile customer data into SalesForce. This may include enrollment applications, data about new applications, or reports for contractors and customers.

·         Schedule and administer GoToMeetings and webinars or JoinMe video conference calls for both client meetings, internal team meetings, and public events. Serve as note taker for various meetings.

·         Provide backend support for various software systems used by organization. For instance, you may be asked to maintain accurate user data and help upload program applications data to a website that is used to pay and track and generate rebates.

·         Test and troubleshoot new technological features to websites and data collection tools and report out on findings. For example, you might be asked to complete user acceptance testing for a new website before it’s launched.

·         Serve as an alternate contact to stakeholders and provide knowledgeable and professional level assistance.

·         Other duties as assigned.

 

Team Coordination

·         Work with the Program Managers, the Finance team, and members of a program’s cross-functional team to organize and produce monthly invoices and reports.  This includes collecting, processing and tracking expenses, helping to produce monthly invoices and gathering various pieces of data for clients as well as financial information to the Finance team.

·         Work with the Program Managers to produce marketing collateral, web pages and content, and PowerPoint presentations used by the programs. Some examples of this would be producing collateral for an in-person training event, creating and posting content for the program website, or helping develop a PowerPoint deck for a webinar introducing program requirements to new participants.

 

EDUCATION and EXPERIENCE

·         Bachelor’s degree or equivalent work experience.

·         2 years minimum experience in administration or administrative role requiring financial reporting and contract compliance.

·         Excellent oral and written communication skills. This includes effectively responding to: changing situations and sensitive inquiries or complaints from customers and clients, questions and concerns from members of internal cross-functional teams, and inquiries and demands from vendors and subcontractors.

·         Ability to complete multiple tasks and priorities to completion with limited supervision using project planning tools like Smartsheet and Trello.

·         Detail and accuracy orientation

·         Ability to enter and review data and content accurately and thoroughly.

·         Basic knowledge of financial accounting.

·         Intermediate proficiency with Excel, Word, PowerPoint and Google equivalents.

·         Experience updating content on websites using systems such as WordPress, SalesForce, learning management and customer service systems.

·         Experience administering GoToMeeting, JoinMe or other online conference and webinar software platforms.

 

PHYSICAL DEMANDS

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

·         The position requires constant periods of sitting and working at a computer.

·         The position requires frequent talking on the telephone.

·         Position requires occasional bending and lifting of objects of more than 25 pounds without assistance.

·         The position is office based, however may attend offsite program events with occasional travel needed.  The manager will describe the travel need based on the program.    Incumbents should possess a valid Drivers’ License and a good driving record.