FCS, a Chicago-based tech firm, provides practical technology to help roofing companies improve their business. We are a fast-moving company, growing with a serious need to build a strong team. We are looking for a Technical Trainer for our new Rosemont location. 

Responsibilities:

  • Gain an expert working understanding of FCS product suite
  • Update, design, and maintain entire customer lifecycle training curriculum for SaaS Enterprise and module software applications 
  • Develop course content and training programs curriculum for entry-level, expert, train-the-trainers, and job specific audiences
  • Deliver training using a variety of delivery methods including video, web-based presentations, support webinars, workshops, and on-site training
  • Devise and coordinate onboarding training process including scheduling, agenda, pre and post training preparation requirements 
  • Collaborate with internal teams for the continuous improvement and development of products
  • Conduct training sessions and evaluate effectiveness using available usage metrics, programs upsell statistics, and customer retention data
  • Implement process for ongoing improvements to ensure customer relevance

Skills and Qualifications:

  • SaaS software training or Commercial roofing experience is a plus
  • Proven experience as technical trainer in designing complete course content according to product, audience, and organizational needs
  • Knowledge of modern training techniques and tools in technical subjects
  • Disciplined in effectively assessing and managing an audience through an entire training process
  • Outstanding communication skills and comfortable speaking to crowds
  • Advanced organizational, planning, and time-management skills
  • Working knowledge in Google tools, MS Office, VoiP systems, technical support solutions, etc.

To be considered for this role, please complete and submit the accompanying form with resume. Thank you.


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