About Restore NYC

Restore is a nonprofit organization making freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. Learn more about us on our website.

 

Our Values

We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach

 

About the Position

Reporting to the Director of Client Services, the Manager of Case Management (MCM) is a senior clinical leadership role responsible for supervising Restore NYC’s case management team and ensuring high-quality, trauma-informed, survivor-centered services across programs. This position provides clinical supervision, documentation oversight, and practice guidance to Case Managers, ensuring services align with standards of care, Restore policies, and grant requirements. The MCM plays a critical role in translating clinical judgment into daily practice, supporting staff working with survivors of trafficking who present with complex trauma, safety risks, immigration concerns, and intersecting social needs. This role brings a strong clinical lens to supervision, consultation, and decision-making. To remain grounded in direct service and survivor needs, the MCM maintains a small clinical or case-management caseload of approximately five clients.

Specific Responsibilities

Clinical Supervision & Staff Support (35%)

• Provide regular clinical supervision to Case Managers, supporting sound clinical judgment, ethical decision-making, and trauma-informed practice.

• Guide staff in working with complex cases involving safety risks, active trafficking, immigration concerns, severe trauma, or system involvement.

• Support Case Managers who are not clinicians by helping them integrate trauma-informed principles and appropriate boundaries into case management practice.

• Offer case consultation and coaching to strengthen assessment, safety planning, goal setting, and survivor-led decision-making.

• Support staff well-being by modeling reflective supervision and addressing secondary trauma.

Standards of Care, Documentation Quality & Grant Alignment (25%)

• Monitor documentation quality and service delivery through data reports, dashboards, and system-level review, ensuring alignment with, clinical and case management standards of care, Restore policies and procedures, and grant and funder requirements

• Review trends in ISPs, service logs, case activity, enrollments, and outcomes in Apricot/Steadfast to identify strengths, gaps, and areas for improvement.

• Use report-based insights to provide supervisory feedback, coaching, and guidance to Case Managers, supporting consistency, accuracy, and timely documentation.

• Partner with the Director of Client Services and Grants & Finance Manager to support monitoring visits, site reviews, audits, and reporting preparation.

• Approach documentation and compliance oversight as a reflective, learning-oriented process that strengthens practice, supports staff development, and improves survivor outcomes.

Program & Practice Oversight (20%)

• Monitor day-to-day case management practice to ensure consistency, timeliness, and survivor-centered service delivery.

• Identify practice gaps or systemic challenges and propose improvements to workflows, tools, or training.

• Support the maintenance and implementation of case management SOPs, templates, and service manuals.

• Participate in the Client Services Management Team, contributing clinical and practice-based insight to operational planning.

Direct Service Delivery (20%)

• Maintain a small caseload of 5 clients (clinical counseling).

• Conduct intakes, needs assessments, ISPs, safety plans, and provide trauma-informed interventions.

• Document all client encounters within 24 hours and ensure alignment with impact measurement processes.

• Provide short-term case coverage during staff transitions, leaves, or urgent client needs.

Cross-Departmental Collaboration (5%)

• Collaborate with Housing, Economic Empowerment, Impact & Evaluation, Outreach & Intake, and Finance teams to ensure aligned service delivery and clear handoffs.

• Participate in cross-program coordination and interagency case conferences as delegated by the Director of Client Services, particularly in areas related to case coordination to reduce service gaps and support survivor continuity of care.

Requirements

• Affirm the Nicene Creed and actively attend a Christian church

• Master’s degree in Social Work or a related clinical field

• LMSW required; LCSW strongly preferred or ability to obtain licensure within a defined timeframe

• Significant experience providing trauma-informed case management and/or clinical services, with strong clinical judgment

• Demonstrated experience in clinical supervision, consultation, or advanced case review, including supervising staff across varied licensure levels

• Experience working with survivors of trafficking, gender-based violence, immigrants, or other highly vulnerable populations

• Training and demonstrated practice in trauma-informed, survivor-centered, and culturally humble care

• Strong documentation, organizational, communication, and technology skills, with attention to detail

• Demonstrated commitment to diversity, equity, and inclusion in organizational culture and direct service delivery

• High emotional intelligence, including self-awareness, relational maturity, and sound judgment

• Leadership approach characterized by humility, initiative, and collaboration, with a deep commitment to survivor healing and well-being

 

Preferred Qualifications 

• Fluency in a language other than English is a plus

• Experience in grant-funded nonprofit settings

 

Compensation

The salary range is $80,000-$85,000. Restore provides a comprehensive benefits package, including 401(k) matching, HSA/FSA, 15 vacation days, 4 spiritual retreat days, unlimited sick days, parental leave, a flex-time policy, major medical, vision, and dental insurance, as well as life and disability insurance, and commuter benefits.

 

Job Location

This job is based in New York City and is a hybrid position requiring a minimum of 2 days a week in the Midtown office.

 

Equal Opportunity & Inclusive Hiring

Restore is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

 

In support of our mission, we strongly encourage applicants from historically underrepresented communities, including Black, Latina/o, and immigrant communities, to apply.

Only candidates selected for interviews will be contacted.