Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a hands-on IT support environment and enjoy working with both people and systems? If so, we’re looking for an Enterprise Network & Support Engineer (Level 2) to join our team in Boca Raton, FL.

This is a full-time onsite role, Monday through Thursday, 8:00 AM to 5:00 PM. Remote work is available for Friday 8:00 AM to 5:00 PM.

What You’ll Be Doing:

You’ll be the go-to expert for IT support at our Boca Raton office, providing top-notch service for desktop users, maintaining systems, and helping us keep everything running smoothly across the enterprise.

Your daily responsibilities will include:

  • Managing and resolving support tickets (hardware, software, phones, printers, etc.)

  • Imaging and setting up new computers and handling new hire/termination processes

  • Administering user accounts and keeping asset inventory updated

  • Supporting printer and telecom setup and troubleshooting

  • Handling procurement requests for equipment and loaners

  • Escalating issues to specialized teams when needed

  • Assisting with software rollouts, patches, and project work

  • Providing access control support through third-party platforms

  • Supporting and troubleshooting Microsoft 365 applications

  • Collaborating with network engineers and IT leads across departments

  • Documenting solutions and following ITIL best practices

What We’re Looking For:

We need someone who’s not only technically capable but also dependable, detail-oriented, and thrives in a team-focused, service-driven environment.

Key traits and skills:

  • Strong troubleshooting and problem-solving skills

  • Clear and professional communication (both verbal and written)

  • Excellent time management and ability to juggle multiple tasks

  • Adaptable and eager to learn new technologies

  • Great team player with a customer-first mindset

Qualifications:

  • Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)

  • 3–5 years in enterprise IT support, network engineering, or a similar role

  • Experience supporting Windows environments, Microsoft Office 365, and enterprise-level applications

  • Familiarity with IT ticketing systems and ITIL frameworks

  • Preferred certifications: CCNA, CompTIA Network+, MCSA, ITIL Foundation (not required)

Bonus points if you’ve worked with any of the following:

  • CyberArk

  • NinjaOne

  • SentinelOne

  • Cisco Umbrella

  • Cisco XDR

 

This job is currently not open for applications. Would you like to see our other open positions?