At Solarus Technologies, the Centralized Services Engineer (CSE) plays a critical role in researching, implementing, and supporting centralized managed services tools to monitor, maintain, and optimize client IT infrastructure—with a strong emphasis on data protection and security. This position ensures the strategic deployment and oversight of tools that safeguard client data, uphold system integrity, and support seamless service operations. In addition, the CSE develops automation solutions and integrates emerging technologies to drive efficiency across both internal MSP teams and client environments. Working closely with the service delivery team, the CSE helps ensure consistent tool usage, fosters innovation, and champions continuous improvement throughout the client base.

 

Responsibilities and Duties

1. Centralized Services Tools and Automation Management

  • Lead research, selection, configuration, and management of centralized service tools, including:

    • Remote Monitoring and Management (RMM)

    • Asset management and reporting

    • Endpoint protection and patch management

    • Backup and disaster recovery (BDR) solutions

    • Infrastructure, device, and application monitoring

    • Advanced security measures (e.g., firewalls, SIEM, encryption, DLP)

  • Develop automation scripts to streamline service delivery processes and improve efficiency.

  • Stay up to date on emerging technologies to integrate innovative solutions that enhance service offerings.

2. Client Onboarding

  • Actively engage in new client onboarding projects to ensure a seamless setup.

  • Coordinate and schedule the deployment of managed services tools across the client's IT environment.

3. Service Delivery Team Support

  • Develop and maintain training assets for centralized services tools.

  • Lead training sessions for MSP service delivery teams on effective tool use.

  • Collaborate with service delivery team members to ensure proper implementation of tool agents on client IT assets.

  • Proactively collaborate with technology alignment teams to establish and promote best practices for tool utilization and service optimization.

4. Proactive and Reactive Support

  • Manage proactive monitoring and alert threshold settings to prevent client-impacting issues, with a focus on detecting and mitigating data breaches or vulnerabilities.

  • Oversee ticket resolution in the Centralized Services queue, ensuring swift and effective support for internal team members.

  • Participate in the Noise Abatement Process (NAP) to identify and resolve recurring client environment issues.

5. Vendor Management

  • Serve as the primary liaison with tool vendors to ensure seamless integration, optimal performance, and compliance with data protection standards.

  • Collaborate with vendors to address technical challenges and gather insights on product updates, prioritizing tools that enhance data security.

  • Stay informed about technological advancements and market trends from vendor partners to continuously enhance tool performance and integration.

EXPERIENCE AND EDUCATION

  • Minimum 3 years of experience in a Managed Services Provider (MSP) environment or similar IT infrastructure role.
  • Hands-on experience with Remote Monitoring and Management (RMM), endpoint protection, backup and disaster recovery (BDR), and advanced security tools.
  • Strong scripting knowledge for automation (e.g., PowerShell, Python, or similar) is highly preferred.
  • Experience in vendor management and integration of third-party tools.
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Relevant certifications such as CompTIA, Microsoft, or equivalent are desirable.
  • Excellent analytical, communication and organizational skills.
  • Positive and self-driven with the ability to independently manage multiple priorities and adapt quickly to new challenges.
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