Product Manager, Digital Marketplace

Title: Product Manager, Digital Marketplace

Work Location: New York City (Hybrid). Must Reside in the New York tri-state area within the U.S.

Salary: $90,000/yr. - $105,000/yr. Commensurate with experience

About Grameen America:

Grameen America, Inc. (GAI) is a nonprofit microfinance organization founded by Nobel Peace Prize recipient Muhammad Yunus. GAI has provided over $5 billion in small business loans and served over 200,000 low-income women, supporting asset-building, financial education, and credit establishment for business growth. Learn more at grameenamerica.org.

Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing in 220,000 low-income women entrepreneurs while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities. For more information, please visit grameenamerica.org

Product Ownership at Grameen

Grameen America is launching a new in-app digital marketplace to empower members to sell products and services to each other and, over time, to external customers. This initiative builds on member feedback and the Member Directory pilot, aiming to strengthen community connections and expand business opportunities for small and women-owned enterprises. A successful candidate will be comfortable navigating small, cross-functional teams towards an agreed MVP design to begin testing. They will be equally comfortable using their product management toolbox to elicit constructive feedback from Members, colleagues, partners and leadership, synthesize this quickly into requirements, prioritize the resulting work, and continuously engage in a cyclical process of ongoing improvement. Experience with mobile application development is a plus.

The portfolio of products under development at Grameen America changes over time. These and other product needs may come into or out of the portfolio of projects assigned to this position. The initiative outlined above represents Grameen’s initial project need.

In this role you will:

Own the short, medium, and long-term roadmap for the “Sisterhood” Digital Marketplace, prioritizing features that drive member engagement and business growth.
Collaborate with operations, engineering, and other teams to design, pilot, and launch the marketplace, ensuring alignment with member needs and organizational goals.
Direct the release schedule, balancing operational and technical constraints to deliver regular updates and new features.
Lead discovery with members and stakeholders to identify opportunities to generate volume on the platform and drive business revenue increases for member businesses.
Translate feedback and insights into actionable requirements, guiding the development of MVP features and iterating based on user experience.
Manage third-party vendors through agile development cycles, ensuring timely delivery of high-value features.
Champion continuous improvement, optimizing marketplace functionality and expanding its reach to external customers.
Incorporate learnings into future product design, adapting to evolving member needs and market opportunities.
Serve as a partner and advocate for members, supporting their journey and business growth within the Grameen network.
Flexibly manage your product portfolio as new initiatives arise.
Perform other related duties as assigned. We’re a collaborative team, and sometimes that means stepping outside your usual scope to help with projects or priorities that advance our mission. These “other duties as assigned” are part of how we adapt, innovate, and support one another. As such, additional duties, responsibilities, and activities may change or be assigned as needed to meet team and organizational goals.

You should have:

Bachelor’s degree; 4-8 years of previous Product Management or other relevant experience.
Excellent written and oral communication skills, including an ability to tell stories visually and with data.
Proven ability to communicate effectively with a wide range of internal and external stakeholders. 
Trustworthy, with strong interpersonal skills and the ability to establish and build strong relationships with Members, colleagues and other stakeholders.
Experience planning, organizing and leading working sessions and user testing sessions with target audiences to gather feedback and requirements.
Proven analytical skills, including an understanding of how to collect, analyze, visualize, and tell a compelling story about a given set of data, for a wide variety of stakeholders.
Proficiency in common tools used to analyze data, and an ironclad commitment to data-driven decision making.
Ensuring effective Stakeholder Engagement.
A history of working with and leading small, cross-functional teams.
Strong organization skills, detail oriented with the ability to complete work accurately and efficiently.
Proficiency in English and Spanish required.
Prior knowledge of agile software development practices is a plus.
Prior knowledge of lending and/or microlending core banking MIS systems is a plus.
Prior knowledge of microfinance principles and common practices is a plus.

Travel and Office Requirements:

Travel for On-site support at various branches based on business needs (in and outside of the tri-state area).
Attend quarterly on-site meetings in New York City.
Hybrid work arrangement required in the New York City office.

What We Offer You:

Medical, dental, and vision insurance plans
Paid Holidays, vacation and sick time
401K retirement savings plans
Flexible Spending Account (FSA)
Wellness platform with two free coaching sessions per month
Training and professional development
Opportunities for advancement
And more!

Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant’s race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Grameen America, Inc. participates in the E-Verify program.

Must be able to legally work in the U.S.

Visa sponsorship not provided.

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