Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.
Position: Customer Success Manager
This Customer Success Manager position will be State and Local focused.
Responsibilities:
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Proactively manage a portfolio of customers from trial to implementation to ongoing delivery
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Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
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Understand customers’ needs and priorities to optimize the use of their platform
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Identify new opportunities: up-sell, cross-sell, additional training
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Effectively communicate application features and product information for new releases and facilitate their adoption
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Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
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Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
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Resolve billing and support inquiries in a timely and productive manner
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Coordinate small customer projects
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Onboard new team members
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Bring senior experience to the team
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Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO
Physical Demands:
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Must be able to sit and/or stand for long periods of time
Requirements:
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Experience as a Customer Success Manager or similar role at an enterprise software company (2 year minimum) and/or a military/government/law enforcement/public safety focussed company
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Well-organized and excellent time management abilities
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Proven ability to collaborate and build strong relationships with customers
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Exceptional oral and written communication skills and attention to detail
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Passion for technology and public safety
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Bachelor's degree or equivalent experience
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Ability to travel within United States
Benefits:
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Medical, Dental, Vision, STD and LTD Plans
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FSA - Medical and Dependent Care
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EAP and wellness programs
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13 Paid Holidays
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Unlimited PTO
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Flexible work environment - 100% remote
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401(k) plan
The expected annualized salary compensation for this position is between $80,000 - $100,000 with participation in our stock equity plan, and an annual at-target incentive bonus opportunity of at least 10% of salary at 100% achievement (actual achievement % will vary). This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location.