IT Support Specialist

(Remote candidates will be considered)

 

Our Story and Our Purpose  

We are building a specialized financial institution addressing the growing demand for digital asset services. Our primary business will focus on digital asset custody, providing secure, efficient custodial and fiduciary services for a variety of digital assets. We have applied for a national bank charter and will receive conditional approval in the near future.  

You will work with foundational systems and processes to help shape our operating model and influence how a new category of financial infrastructure comes to market. We are looking for builders who handle complexity with confidence and tackle ambitious opportunities while keeping pace with this rapidly evolving industry.  Let’s Build This Together. 

 

Our Principles 

 

Greatness is a mindset, not an accomplishment. Mediocrity is unacceptable. Excellence is contagious. We hire people because we believe in their greatness. Now is the time to prove us right.

 

Responsibility comes with the territory. Everyone is an owner, which means we share a common vision and mutual accountability. We act in line with our strategic objectives and the trust our customers place in us. We believe there is no such thing as "not my problem." Taking this level of ownership not only drives our collective success but also offers the potential for significant reward.

Innovation and adaptation are in our DNA. We are in a period of the most dramatic and rapid period of technological change in the history of humankind. Those that stay ahead will thrive, those that don't, won't. We innovate intelligently and thrive on overcoming challenges, to get (at least) a little better every day and ensure our continued growth and success.

Team first. We are reliable teammates working together toward extraordinary success through honesty and accountability. We believe collaboration knows no hierarchy, and we focus on what matters.  We work toward consensus, but when necessary, we disagree and commit. We know that winners win.

 

Job Overview 

As an IT Support Specialist, you will play a critical role in maintaining and optimizing enterprise-level systems. This role combines system administration with supporting teams across the organization to ensure seamless operations across our technology stack in a fast-paced, regulated environment.

 

Objectives 

  • Enterprise System Administration: Manage user accounts, permissions, and access controls across enterprise platforms. 
  • Security & Compliance: Apply security best practices and ensure adherence to compliance standards in collaboration with Information Security. 
  • Documentation & Knowledge Management: Maintain accurate records of configurations, procedures, and troubleshooting steps to strengthen organizational knowledge. Contribute to knowledge sharing within IT to strengthen organizational expertise. 
  • Automation & Efficiency: Identify opportunities to automate repetitive tasks and improve operational efficiency through scripts and tools. 
  • Collaboration: Work closely with the Enterprise IT Leader and cross-functional teams to support critical projects and system enhancements. 

 

What you bring to our company 

  • Technical Expertise: 3+ years in IT support or system administration, with experience in Windows, Microsoft 365, and enterprise platforms. 
  • Security & Compliance Awareness: Familiarity with cybersecurity principles and compliance frameworks (e.g., ISO 27001, SOX). 
  • Hands-On Problem Solving: Skilled in diagnosing and resolving technical issues efficiently. 
  • Customer Focus: Strong communication skills and ability to work effectively with internal stakeholders.  
  • Adaptability: Comfortable working across multiple technologies and priorities in a fast-paced environment. 

 

We promote diversity of thought, culture, background, and experience. We are an equal opportunity employer, and employment at our company is based solely on one's merit and qualifications directly related to professional competence. We do not discriminate based on race, creed, color, ancestry, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristics protected by law. 

 

Featured benefits 

Employer-provided: Medical, Dental, and Vision insurance, 401(k), life and disability insurance.