Customer Care Representative

Parsippany NJ (Hybrid 2-3 Days In Office)

Full Time | Exempt

Join EBI - Support Patients & Providers

We are hiring a Customer Care Representative to support order processing, patient inquiries and customer experience for our medical device products.  This is a high-impact role working directly with patients, providers and internal teams.

 

What you will do:

• Manage order intake, entry, invoicing and fulfillment coordination
• Handle inbound calls from patients, providers and sales teams
• Provide technical support and troubleshooting
• Process and document product and non-product complaints
• Support customer reporting, surveys and follow-ups

What we are looking for:

• 3-5 years of customer service experience (healthcare preferred)
• Strong communication and problem solving skills
• Ability to manage multiple priorities in a fast paced environment
• Experience with order to cash processes a plus
• Proficiency in Microsoft Office

 

Why Apply?

• Make a direct impact on patient and customer experience
• Work cross-functionally with Sales, Logistics and Quality
• Opportunity to grow in a regulated healthcare environment

 

Apply today to deliver exceptional service and support in healthcare.