Position Summary:

Competencies:

Our core competencies are broken into two categories, Cultural Competencies and Professional Competencies. At Secured Alliance, we believe that every employee must be intentional about grafting into both our organizational culture as well as our professional standards to achieve high degrees of success.

Cultural Competencies: 

Trust & Endorsement: At Secured Alliance, we cultivate a culture rooted in Trust and Endorsement. We begin with the assumption of goodwill in our colleagues, employees, and supervisors, and we publicly affirm each other’s skills, talents, and contributions. In moments of disagreement or conflict, we engage professionally and constructively. We operate as a unified team, believing that excellence is built on a foundation of mutual respect, collaboration, and open dialogue.

Accountability: The first pillar of Trust and Endorsement is personal accountability. Each of us holds ourselves to high standards of professionalism and quality in our work. We take ownership of our actions and outcomes, and we welcome feedback as a vital component of growth and organizational health.

Approachability: The second pillar is approachability. We prioritize people over tasks – placing the needs of our colleagues, clients, and stakeholders above administrative demands or personal agendas. We maintain a posture of openness, accessibility, and responsiveness in every interaction.

Coachability: The third pillar is coachability. We commit to a growth mindset by remaining teachable regardless of role or tenure. We invite wisdom, insight, and constructive feedback from peers, employees, and leaders alike. This posture of humility and transparency strengthens both individual development and collective performance.

Loyalty: The final pillar is loyalty to our mission. Every employee and volunteer bears the responsibility of protecting and promoting our purpose. We demonstrate loyalty through operational excellence, ethical service delivery, and steadfast commitment to transparency and integrity in all circumstances.

 

Professional Competencies:

Adaptability: We acknowledge that change is a constant in today’s business environment. At Secured Alliance, we embrace change with resilience and agility. We persist through challenges with a solutions-oriented mindset and consistently look for smarter, more efficient ways to perform our work. Adaptability is not just about reacting to change but about growing through it.

Communication: We communicate with purpose, clarity, and professionalism. We practice active listening, confirm understanding, and avoid assumptions. Whether written (emails, chats, documents) or verbal, our communication is clear, respectful, and focused on comprehension. We ask questions when clarification is needed and seek help when overwhelmed. Supervisors are responsible for keeping their teams informed, and all employees are expected to contribute to a culture of respectful dialogue. We refrain from unprofessional language, and when emotions run high, we pause to regain composure before engaging.

Dependability: We take pride in following through. We honor our commitments, follow instructions, and fulfill our responsibilities with consistency and care. Hourly employees meet punctuality and attendance expectations, while salaried employees meet established quality and performance benchmarks. Regardless of role, every team member is expected to respond promptly to service requests, communicate proactively, and take full ownership of their actions.

Quality: Supervisors are responsible for equipping their teams for success by providing clear expectations, timely feedback, relevant training, and active support. In turn, employees demonstrate a commitment to excellence by aligning with divisional goals, asking clarifying questions, incorporating feedback, and continuously seeking innovative, effective ways to improve performance. Quality is a shared responsibility and a standard we all strive to exceed.

Role Description:

Good Shepherd Fund (GSF) is seeking a compassionate, motivated Care Manager to join our mission-driven team. This role is ideal for someone who values meaningful work, relationship-based service, and the opportunity to make a lasting impact in the lives of individuals and families we serve.

 

Care Management Responsibilities

Care Delivery:
Provide thoughtful, individualized care in alignment with organizational policies, leadership guidance, and applicable state laws. Each client is approached with respect, empathy, and attention to their unique needs.

Scheduling and Oversight:
Manage personal scheduling to ensure clients receive appropriate oversight and continuity of care. Flexibility and proactive planning are key to success in this role.

Systems and Accountability:
Utilize organizational systems for documentation, billing, expense tracking, and case management to support accountability and transparency.

Productivity Expectations:
Part-time Care Managers typically bill 10 to 20 hours per week. For each billable hour, up to 25 percent may be billed for administrative tasks, resulting in 1.25 paid hours per billable hour.

Deadlines:
Timely completion of reports and billing is essential. When challenges arise, proactive communication with leadership is expected.

Decision-Making Protocol:
While documentation and administrative tasks are important, meeting human needs always comes first. Compassion and responsiveness guide decision-making.

Relationship Building:
Care Managers are expected to build trust with clients and families while representing Good Shepherd Fund with professionalism, kindness, and integrity.

Community Engagement:
When appropriate, Care Managers support organizational growth by identifying potential referral sources and connecting them with regional leadership.

Documentation

Case Notes and Billing:
Accurate, timely documentation supports continuity of care, organizational sustainability, and responsible stewardship.

Communication:
Care Managers maintain consistent communication with team members, leadership, and partners regarding care coordination, planning, and updates.

Deadlines:
All documentation must be completed according to established timelines.

 

Regional Support

Team Collaboration:
Good Shepherd Fund values teamwork and mutual support. Staff are expected to assist one another during time off and high-need periods.

Professional Support:
Care Managers are encouraged to share insight, encouragement, and practical guidance with colleagues.

On-Call Responsibilities:
Care Managers participate in an on-call rotation and respond to urgent needs during assigned periods. On-call situations occur infrequently but are an important part of team support.

Additional Expectations

Organizational Culture:
Employees are encouraged to be curious, collaborative, and willing to support the broader team when needs arise.

Supervisory Direction:
Occasional additional duties may be assigned based on organizational needs, and flexibility is appreciated.

Professional Development:
GSF supports growth and learning. Team members are encouraged to pursue continued education, training opportunities, and skill development that strengthen both personal and professional growth.

Education/Experience:

A Bachelor’s degree in Social Work is preferred. Candidates with an Associate’s degree in Nursing, Health Care, Social Work, Case Management, or a related field are also encouraged to apply. Previous case management experience and familiarity with individuals with developmental disabilities are strongly preferred. However, candidates with a strong heart for service and a willingness to learn are welcomed.

Location: Los Angeles / Southern California Area